About Tidal Commerce Inc.
Tidal is an outcome-focused, specialized eCommerce consulting and engineering boutique for B2C & B2B businesses, offering comprehensive solutions from ideation to implementation and management.
- Recognized as a Shopify Plus partner.
- Expertise in headless and composable technologies.
- Diverse B2C and B2B planning and implementation experience and a deep understanding of both markets.
- Integrated onshore and offshore teams in six countries, offering support for round-the-clock productivity.
- Member of Umbrella-Incorporated, a business consulting firm, Tidal provides holistic end-to-end digital transformation solutions with cross-functional expertise in strategy, finance, operations, marketing and technology.
About the role
We are looking for a skilled Business Analyst with strong eCommerce expertise to join our team on a part-time basis. The ideal candidate will have hands-on experience with Commercetools, a solid understanding of subscription models (e.g., Zuora), and a proven track record of supporting scalable eCommerce solutions. You will work closely with cross-functional teams, translating business needs into actionable technical requirements and ensuring successful project delivery.
What you'll do
- Gather, analyze, and document business requirements for eCommerce platforms, subscription models, and related integrations.
- Translate business needs into functional specifications, user stories, and workflows for development teams.
- Collaborate with stakeholders to design scalable eCommerce and subscription solutions using Commercetools and Zuora.
- Identify gaps, challenges, and opportunities in current business processes and propose improvements.
- Support solution design by providing detailed analysis of eCommerce features, product catalogs, pricing, and subscription workflows.
- Participate in project planning, testing, and user acceptance, ensuring deliverables meet business and technical requirements.
- Act as a liaison between business stakeholders, product owners, and technical teams to ensure clear communication and alignment.
- Stay up-to-date with eCommerce and subscription management best practices and emerging trends.
Who you are:
- Minimum of 5 years of experience as a Business Analyst with a focus on eCommerce solutions.
- Hands-on experience with Commercetools and familiarity with subscription platforms such as Zuora.
- Strong understanding of eCommerce processes including product catalog management, pricing, promotions, and order/subscription workflows.
- Experience creating functional specifications, user stories, process flows, and use cases.
- Strong analytical, problem-solving, and documentation skills.
- Excellent communication and stakeholder management skills, able to bridge business and technical teams.
- Ability to thrive in fast-paced, evolving environments and manage multiple priorities.
What We Offer:
- Opportunity to work with a talented and passionate team.
- Continuous learning and professional development opportunities.
- Collaborative and innovative work environment.
- Flexible work arrangements
Top Skills
What We Do
Tidal Commerce is an outcome-focused eCommerce engineering firm helping merchants build and manage their digital store infrastructure, optimize customer experience, and convert traffic to sales more efficiently.
In just two years of operation, our client list, headcount, technology partners and revenues have grown.
While we have achieved this success, our competitors are also achieving similar success by doing the same thing.
A rising tide lifts all boats. We don’t want to be another boat that is lifted because the tide is rising.
We want to be the tide.
