The Role
Business Analyst – Global Operations
Location: Remote (U.S. Based Only) South East Preferred ( FL, NC, SC, GA) but open to where ever the best talent lives.
Love Data? Obsessed with Efficiency? This Role Was Made for You.
Tillster is on the hunt for a Business Analyst who lives at the intersection of analytics, process improvement, and impactful storytelling. You’re not just a spreadsheet warrior—you’re the glue that connects data, strategy, and execution. If you get a rush from untangling operational chaos, building workflows from scratch, and transforming raw numbers into sharp business insights, we want you on our team.
You’ll report directly to the Global Operations Lead and work alongside high-performing delivery and account management teams to drive smart decisions and measurable results across the business.What You'll Be Doing
Location: Remote (U.S. Based Only) South East Preferred ( FL, NC, SC, GA) but open to where ever the best talent lives.
Love Data? Obsessed with Efficiency? This Role Was Made for You.
Tillster is on the hunt for a Business Analyst who lives at the intersection of analytics, process improvement, and impactful storytelling. You’re not just a spreadsheet warrior—you’re the glue that connects data, strategy, and execution. If you get a rush from untangling operational chaos, building workflows from scratch, and transforming raw numbers into sharp business insights, we want you on our team.
You’ll report directly to the Global Operations Lead and work alongside high-performing delivery and account management teams to drive smart decisions and measurable results across the business.What You'll Be Doing
- Map it. Model it. Make it better. Build beautiful workflows, trackers, and templates that keep projects (and people) on track.
- Translate raw data into polished decks and actionable insights for internal stakeholders and client-facing presentations.
- Analyze everything—from kiosk deployment trends to financial ROI—and make bold recommendations that optimize performance.
- Partner with cross-functional teams to identify inefficiencies and turn them into wins.
- Be a go-to guru for deployment KPIs, financial modeling, and strategic business reviews.
- Own it: Help create clarity in chaos, ensure accountability, and always push for excellence.
- 1–3 years of hands-on experience in operations, project analysis, or deploying digital/retail solutions.
- A bachelor’s degree (Master’s is a plus) and a brain wired for critical thinking.
- Power skills in Excel and PowerPoint. (Bonus points for Tableau, Salesforce, or financial modeling.)
- Impressive storytelling chops—especially when it comes to decks, data visualizations, and dashboards.
- Project management savvy (PMP or equivalent is a plus).
- Retail, QSR, or restaurant tech experience? Even better.
- Always asking " How can we do this better/differently"?
- Asks “why” until the answers get good.
- Sees problems as puzzles begging to be solved.
- Gets genuinely excited by documentation, processes, and finding smarter ways to work.
- Balances detail obsession with big-picture thinking.
- Brings positivity, empathy, and collaboration to every meeting.
- Chat with Talent Acquisition
- Meet the Global Operations Team
- Create a case study
- Final Interview with the Head of Global Ops
- Base Salary: $65,000–$75,000
- Benefits: Medical, dental, vision, FSA, EAP, and more
- Time Off: 15 days PTO in year one, 22+ days after that, plus 10 paid holidays
- Retirement: 401(k) eligibility from Day 1
- Learning: Tuition assistance, Udemy Learning access, development opportunities
- Must be based in the U.S. prefer East Coast but open to wherever the talent takes us.
- Local candidates preferred
- No visa sponsorship available
- Principals only—no agencies or cold calls please
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The Company
What We Do
Tillster is the global leader in powering digital ordering, delivery, couponing and loyalty solutions, across web, app, kiosk and call center platforms. The company empowers restaurant brands looking to increase revenue, achieve operational efficiencies, and better engage guests. Enabling nearly 50 million digital orders per year, it offers the added dimension of integrated marketing and data mining, including proprietary AI and machine-learning tool.
