Business Analyst - ADO

Key Responsibilities

• Work Intake & Prioritization:
• Design and manage structured work intake processes in Azure DevOps, ensuring requests are captured, reviewed, and prioritized efficiently.
• Collaborate with stakeholders to define clear acceptance criteria and ensure alignment with business goals.
• Work with Product Owners and technical leads to triage new work items and facilitate backlog grooming.
• Workflow Design & Optimization:
• Develop and maintain custom workflows in ADO, including boards, pipelines, and automation rules.
• Identify bottlenecks and inefficiencies in existing work intake and delivery processes, proposing solutions for continuous improvement.
• Ensure proper traceability and visibility of work items across teams.
• Stakeholder Collaboration & Communication:
• Act as a liaison between business and technical teams, translating requirements into actionable work items.
• Facilitate meetings, stand-ups, and retrospectives related to work intake and process refinement.
• Develop and maintain dashboards and reports in ADO to track work progress and key performance indicators (KPIs).
• Process Improvement & Governance:
• Implement best practices for Agile delivery and DevOps work tracking.
• Ensure compliance with governance frameworks, including role-based access control and workflow policies.
• Support training and adoption of ADO workflows across the organization.

Required Qualifications

• 3+ years of experience as a Business Analyst in an Agile/DevOps environment.
• Strong expertise in Azure DevOps (Boards, Work Items, Pipelines, Queries, Dashboards, etc.).
• Experience in work intake processes, backlog management, and workflow automation.
• Knowledge of Agile frameworks (Scrum, Kanban, SAFe) and best practices for work management.
• Excellent analytical, problem-solving, and stakeholder communication skills.
• Ability to translate business needs into functional requirements and collaborate with technical teams.

Preferred Qualifications

• Experience in government IT projects or large enterprise environments.
• Certification in Certified Business Analysis Professional (CBAP), Agile (CSPO, SAFe), or ITIL.
• Familiarity with Power BI or other reporting tools for ADO analytics and reporting.