Business Analyst

ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald's, T-Mobile, O2, Starbucks, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
WHY WE THINK YOU WILL LOVE THIS ROLE
As a Business Analyst, you will bridge the gap between internal teams and development, helping to launch global promotions for some of the world's biggest and most loved brands.
Your understanding of gamification and sweepstakes will be instrumental in ensuring that creative vision translates into innovative digital experiences that are consumed and played by millions every day.
This role will define business requirements for technical, data driven solutions, including business intelligence, reporting, and analytics. You will also be responsible for writing documents used for technical specifications and to manage the projects for scope creep
The requirements you identify and document will be crucial to building client initiatives, forming the backbone of all historical work done by the agency.
WHAT YOU WILL BRING TO THE ORGANIZATION
The BA will work closely with Account Management, Development and Project Management teams to help create competitive features for our solutions and identify and manage scope creep.

• Assist in eliciting and defining requirements using interviews, document analysis, requirements workshops, business rules analysis, metrics & KPI definition, use cases, and other BA tools and techniques as required
• Work with the Account Management, Strategy, and Executive Leadership teams and our clients to identify and develop business requirements for new and existing technical projects with supervision from Sr. Manager
• Collaborate with Development/Testing/Support teams, as well as SMEs to establish the technical vision and analyze tradeoffs between usability and performance needs
• Proactively communicate and collaborate with external and internal partners under guidance of management to analyze information needs for functional requirements
• Identify and communicate potential process gaps to Lead / Manager for review/remediation
• Facilitate the Quality Assurance (QA) team in writing test cases for solution validation
• Act as the liaison between clients, business units, technology teams and support teams
• Ensure documentation on the product stays relevant and requirements are detailed enough to manage assumptions, risks, and out-of-scope situations

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

• 3+ years' experience working on data-driven or software/application/web-based projects, or in the marketing and communications field as a BA working with technical solutions
• ECBA, CCBA or CBAP or other certificate related to Business Analysis preferred
• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into functional and non-functional requirements
• Knowledge of the Software Development Life Cycle, waterfall and agile project frameworks
• Highly organized and comfortable working in fast-paced environments with quick turnaround times and shifting priorities
• Excellent verbal and written communication skills; able to communicate and build relationships with diverse groups including clients, executives, managers, and SMEs, as well as steer decisions and articulate solutions
• Strong interview and facilitation skills to gather requirements from other lines of business
• Inquisitive nature, comfortable and confident with voicing and discussing important information
• Ability to function independently with supervision and mentorship from Lead / Manager
• Ability to work alongside partners with differing priorities to reach consensus on requirements, raising to Lead / Manager when needed
• Comfortable with navigating ambiguity and simplifying complex situations
• Ability to write clear yet concise requirements with an emphasis of quality over quantity
• Understanding of concepts related to data architecture and relational database design
• Proficient in translating/capturing requirements as actionable work items via task management tools such as Jira/Azure DevOps/Monday/Trello
• Experience in designing complex data-driven applications & reports
• Able to work with User Interface elements to develop mockups, wireframes and functional specifications/annotations
• Proficient with MS Office - Word, Excel, PowerPoint, Outlook and Visio

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