Deliver exceptional customer service by managing user access requests and supporting secure business operations. Join a team where your expertise in access management promotes real business impact. Collaborate with talented professionals, promote process improvements, and support critical access needs. Your problem-solving skills and commitment to customer service are valued here. Make a difference in a fast-paced, supportive environment.
As a Business Operations Analyst in the Access Management Group Center of Excellence, you deliver quality customer service to internal clients by processing user access requests and resolving access issues. You leverage multiple tools and systems to execute access administration and serve as a liaison between business partners and technology teams. You ensure compliance with access control policies and standards, supporting secure business operations. You work collaboratively with colleagues and stakeholders to provide clear, effective solutions. Your contributions help maintain a safe and productive workplace for everyone.
Job Responsibilities
- Process user access requests using multiple tools and systems
- Deliver high-quality customer service to internal clients
- Resolve access issues and serve as a liaison to business partners
- Ensure compliance with access control policies and standards
- Collaborate with team members and stakeholders to address access needs
- Communicate clearly and professionally with all levels of employees
- Provide accurate problem identification, escalation handling, and ticket documentation
- Take ownership of client issues and engage appropriate parties for resolution
- Support production activities and maintain detailed records
- Influence and partner with colleagues across the organization
- Multitask and deliver results in a fast-paced environment
Required Qualifications, Capabilities, and Skills
- Bachelor’s degree or equivalent experience
- Strong skills in Microsoft Excel and PowerPoint
- Demonstrated problem-solving skills with a customer service focus
- Excellent written and verbal communication skills
- Ability to collaborate and partner with business stakeholders
- In-depth knowledge of access controls and business function access needs
- Experience providing production support and handling escalations
- Ability to work with employees at all levels, including executives
- Strong organizational and time management skills
- Ability to deliver results in a fast-paced environment
- Experience leading small to medium-scale initiatives and projects
Preferred Qualifications, Capabilities, and Skills
- Previous experience with access administration or risk/controls
- Strong understanding of strategy and technology across the firm
- Demonstrated ability to influence people internally and externally
- Ability to present access information in clear business terms
- Experience supporting multiple lines of business
- Familiarity with office automation tools
- Experience in a Center of Excellence or similar environment
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's degree or equivalent experience
- Strong skills in Microsoft Excel and PowerPoint
- Problem-solving skills with a customer service focus
- Excellent written and verbal communication skills
- Ability to collaborate with business stakeholders
- In-depth knowledge of access controls and business function access needs
- Experience providing production support and handling escalations
- Ability to work with employees at all levels, including executives
- Strong organizational and time management skills
- Ability to deliver results in a fast-paced environment
- Experience leading small- to medium-scale initiatives and projects
- Previous experience with access administration or risk and controls
- Understanding of strategy and technology across the firm
- Ability to influence people internally and externally
- Ability to present access information in clear business terms
- Experience supporting multiple lines of business
- Familiarity with office automation tools
- Experience in a Center of Excellence or similar environment
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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