Job description for Staff Business Analyst, Blackbaud Luminate
Business Analysts (BAs) play a crucial role in helping clients leverage our platforms to raise money and stay connected with their constituents. This position is for the Luminate Online services team at Blackbaud, which serves a wide range of non-profits/NGOs.
This position will be staffed by BB India and will provide support to US-based services staff.
Work Location & Schedule
Work Location: Sky tech, Financial District, Hyderabad, India
Work Schedule:
- This role supports customers and stakeholders primarily during U.S. business hours.
- Expected working hours are 5:30 PM to 2:30 AM IST, with occasional flexibility required to support collaboration with U.S.-based teams and business needs.
- Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs.
Responsibilities
- Learn the Luminate Online platform and become expert in its features and functionality
- Perform Luminate Online system configurations for clients, during implementations or ongoing as part of normal fundraising activities
- Execute scheduled tasks for clients, e.g. sending email campaigns, preparing reports, updating content for web pages or emails
- Conduct quality control tests for both standard and custom functionality
- Assist senior Business Analysts as part of services engagements
- Write documentation for internal and client consumption
Qualifications
- Knowledge and understanding of online fundraising, ideally in the space of NGO/non-profit organizations
- At least 1 year of full-time professional experience
- Excellent written English
- Comfortable to work in EST hours
- Technical aptitude for learning software applications
- Basic understanding HTML, CSS, Javascript – but no need to be a developer.
- Must be self-motivated and able to learn and work independently
- Ability to multitask on concurrent projects, and deliver work on time on deadlines agreed to with clients
Expected shift: US hours (ET)
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- At least 1 year of full-time professional experience
- Excellent written English
- Comfortable working U.S. Eastern Time hours
- Technical aptitude for learning software applications
- Basic understanding of HTML, CSS, and JavaScript
- Ability to work independently and remain self-motivated
- Ability to multitask across concurrent projects and meet agreed client deadlines
- Knowledge of online fundraising, ideally within nonprofit or NGO organizations
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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