Duties and Responsibilities
• Identify and clearly document business unit requirements.
• Analyze firm functions, processes, activities, and systems to improve their performance and/or effectiveness.
• Determine the most useful business solutions for the firm.
• Recommend alternative solutions to best meet the firm's goals.
• Work closely and collaboratively with leadership and key business stakeholders to identify and solve a variety of business problems.
• Solicit from stakeholders the symptoms of a problem, formally define the problem, break problem into component parts, and gather information about each of these parts from a variety of sources.
• Write a description of business needs, business program functions, and steps required to develop or modify an application/system/process.
• Review current capabilities, workflow, scheduling, lifecycle, and other limitations to determine if a program or program change is possible within an existing system (current vs. future state).
• Document requirements in such a way that they may be tested in a standard/repeatable fashion.
• Perform testing of requirements that have been written/documented, to assist with QA.
• Write technical and process documentation and other relevant diagrams and materials.
• Clear obstacles, bird-dog tasks and team member accountability, and escalate issues, as required.
• Drive broad stakeholder engagement and communications.
• Assist with oversight of 3rd party suppliers that are engaged on efforts.
• Consult with other team members regarding project management standards and activities.
• Coordinate with project teams.
• Create project and process specifications.
Job Requirements
• 3+ years’ experience as a business analyst, supporting both application development, infrastructure, and/or security technology initiatives.
• Must have an understanding of and experience with project management methodologies, including iterative development, Agile/Scrum, and structured approaches.
• Must have strong knowledge and experience with MS Project or other project management software (Jira, Redmine, Confluence, GitHub, Version One, Yodiz, SmartSheet, Teams, etc.)
• Experience establishing, documenting and maintaining process information.
• Experience in financial services and regulated environments is required.
• Gain a good understanding of the organization’s business goals and objectives.
• Excellent communication skills, both written and verbal, including the ability to create and deliver technical presentations to technical and non-technical staff, and communicating with executive and operational management.
Certifications
• One or more of the following certifications are preferred:
• PMI Professional in Business Analysis (PMI-PBA)
• IIBA Certified Business Analysis Professional (CBAP)
• IIBA Certification of Capability in Business Analysis (CCBA)
• IIBA Entry Certificate in Business Analysis (ECBA)
Skills Required
- 3+ years experience as a business analyst supporting application development, infrastructure, and/or security initiatives
- Understanding of and experience with project management methodologies including iterative development, Agile/Scrum
- Strong knowledge and experience with MS Project or other project management software (Jira, Redmine, Confluence, GitHub, Version One, Yodiz, SmartSheet, Teams)
- Experience establishing, documenting and maintaining process information
- Experience in financial services and regulated environments
- Excellent written and verbal communication, including technical presentations to technical and non-technical audiences
- PMI Professional in Business Analysis (PMI-PBA)
- IIBA Certified Business Analysis Professional (CBAP)
- IIBA Certification of Capability in Business Analysis (CCBA)
- IIBA Entry Certificate in Business Analysis (ECBA)
What We Do
ModusLights Technologies is an industry expert in Business Process Outsourcing (BPO) services, providing a wide range of intelligent technology solutions to small, medium, and enterprise customers. Their offerings include call center solutions, IT/tech support excellence, efficient back office support, strategic marketing solutions, and virtual assistant expertise, designed to help businesses across various industries stay ahead through innovation and technology.
