Business Analyst

Business & Value Analysis

• Engage with business stakeholders, domain experts, and operational teams to understand needs, pain points, objectives, and constraints across maritime operations and digital processes.

• Analyse and articulate business problems and opportunities, ensuring they are framed in a way that supports value-driven decision-making.

• Define and document business requirements, outcomes, and success measures with clarity, precision, and traceability to the company's objectives.

• Support value identification and prioritisation by helping Product and Delivery leadership understand impact, dependencies, and trade-offs.

Product & Delivery Collaboration

• Work closely with Product Owners to refine epics, features, and user stories, ensuring clarity of intent, acceptance criteria, and readiness for delivery.

• Partner with Product Managers to ensure business analysis aligns with product strategy, roadmap direction, and desired customer or operational outcomes.

• Collaborate with Project Managers to ensure requirements are sequenced, scoped, and structured in a way that supports predictable and integrated delivery.

• Act as a connective tissue between business, product, and delivery disciplines, ensuring shared understanding and reducing rework and ambiguity.

Requirements Definition & Structuring

• Translate complex business needs into clear, structured artefacts such as user stories, use cases, process models, functional/non-functional requirements, and data definitions.

• Ensure requirements are complete, consistent, testable, and aligned with platform standards and architectural principles.

• Support backlog readiness by ensuring requirements are sufficiently elaborated ahead of delivery without over-specification.

• Maintain traceability between business objectives, requirements, delivery items, and realised outcomes.

Process, Data & Domain Modelling

• Analyse and model business processes (current and future state), identifying inefficiencies, risks, and opportunities for improvement through digital solutions.

• Contribute to data and domain modelling efforts, ensuring shared understanding of key business entities, relationships, and rules across teams.

• Support SmartSea’s platform and composable architecture approach by helping ensure business logic and processes are consistently expressed across products and services.

Delivery Support & Validation

• Support delivery teams during implementation by clarifying requirements, answering questions, and validating understanding.

• Participate in reviews, demos, and acceptance activities to ensure delivered solutions meet intended business needs and quality expectations.

• Work with QA and stakeholders to support acceptance testing and validation of outcomes against defined requirements and success criteria.

Continuous Improvement & Ways of Working

• Contribute to the continuous improvement of the company's analysis practices, templates, and standards within the Value Delivery / Enterprise Value Office construct.

• Identify recurring issues in requirement clarity, handovers, or decision-making and propose practical improvements.

• Support the evolution of the company's system of work by promoting clarity, shared language, and evidence-based decision-making.

Ways of Working

• Operate effectively within a product-led, hybrid Agile delivery environment, adapting analysis depth and approach based on context, risk, and delivery needs.

• Balance upfront analysis with iterative discovery, avoiding both under-specification and analysis paralysis.

• Facilitate workshops, refinement sessions, and working discussions that improve alignment, shared understanding, and decision quality.

• Promote transparency, collaboration, and accountability across business, product, and delivery teams.

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related discipline (or equivalent experience).

• 3–6 years of experience in a Business Analyst role within digital, software, or platform-based environments.

• Proven experience working within Agile or product-centric delivery models.

• Strong experience in requirements elicitation, user story definition, acceptance criteria, and process modelling.

• Familiarity with techniques such as BPMN, use cases, process mapping, and value stream analysis.

• Strong ability to reason about business outcomes, constraints, and trade-offs, not just features.

• Comfortable collaborating with engineers and architects, with sufficient technical literacy to challenge assumptions and clarify feasibility.

• Exposure to SaaS platforms, cloud-native architectures, or low-code environments is an advantage.

• Strong understanding of Agile, Scrum, and Kanban practices, particularly backlog refinement and sprint collaboration.

• Ability to manage multiple stakeholders, competing priorities, and evolving requirements.

• Structured, detail-oriented mindset combined with strong systems thinking.

• Excellent analytical, written, and verbal communication skills.

• High attention to detail, with a strong sense of ownership and accountability.

• Comfortable operating in ambiguity and helping teams move from problem space to clarity.