About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Founded in 2013, Amach was created to solve a specific problem in aviation: too much complexity, too little usable intelligence. We help airlines modernise their operating model using cloud, data and Al-delivered by teams with deep aviation domain expertise.
Our goal is to maximize airlines' operational efficiency by optimizing resource use, reduce costs and increase customer experience and satisfaction.
We are seeking a Business Analyst to be embedded with our customer, a leading aviation operator based in Dublin, where you will serve as a critical bridge between their technical teams (data engineers and developers) and non-technical stakeholders (operations managers, ground staff, and executives). In this collaborative role, you will lead requirements gathering and documentation, run workshops to translate complex technical concepts into business language, manage traceability across project lifecycles, and drive prioritisation of data initiatives tied to measurable outcomes. You will combine structured business analysis techniques with practical project delivery awareness to ensure data solutions directly address real operational challenges in the aviation sector.
Please note: this role operates on a hybrid model, with 3 days per week in our customer's Dublin office.
Required Experience:
- Proven experience running workshops and writing clear requirements documentation for technical and non-technical audiences
- Practical fluency with SQL and BI tools such as Power BI or Tableau
- Strong grasp of structured business analysis techniques including process mapping, gap analysis and user story creation
- Experience with Agile and/or Waterfall project delivery methodologies, including managing prioritisation and RAID logs
- Ability to work collaboratively and embed effectively with customer teams in a hybrid arrangement (3 days per week on-site in Dublin)
Key responsibilities & duties include:
- Facilitate workshops and stakeholder sessions with the customer's teams to gather, clarify and validate requirements across technical and non-technical audiences
- Document requirements with full traceability, using structured BA techniques including process mapping, gap analysis and user stories to support the customer's data and AI initiatives
- Translate between the customer's technical teams and business stakeholders, ensuring clear communication of expectations, constraints and project status throughout delivery cycles
- Work with SQL, BI tools (Power BI and Tableau) and the customer's structured and unstructured datasets to validate data quality, define data models and help turn raw numbers into actionable business decisions
- Lead prioritisation exercises and maintain RAID logs to keep the customer's data initiatives on track and aligned with business outcomes
- Challenge data lineage and technical assumptions with enough analytical depth to ask the right questions and spot gaps before they cascade into operational problems
- Collaborate closely with the customer's teams to identify where disruptions in flight scheduling, turnaround times, baggage handling, crew rostering or gate allocation create real business friction that data solutions can address
Desirable Experience:
- Working knowledge of airline and airport operations, including flight scheduling, turnaround times, baggage handling, crew rostering and gate allocation
- Familiarity with aviation regulatory and compliance frameworks such as EASA, IATA standards, safety reporting (SMS) or data protection requirements (GDPR for passenger data)
- Experience working in or with the aviation sector
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Skills Required
- Proven experience running workshops and writing clear requirements documentation for technical and non-technical audiences
- Practical fluency with SQL
- Practical fluency with BI tools such as Power BI or Tableau
- Strong grasp of structured business analysis techniques including process mapping, gap analysis and user story creation
- Experience with Agile and/or Waterfall project delivery methodologies, including managing prioritisation and RAID logs
- Ability to work collaboratively and embed effectively with customer teams in a hybrid arrangement (3 days per week on-site in Dublin)
- Working knowledge of airline and airport operations (flight scheduling, turnaround, baggage, crew rostering, gate allocation)
- Familiarity with aviation regulatory and compliance frameworks such as EASA, IATA standards, safety reporting (SMS) or GDPR
- Experience working in or with the aviation sector
What We Do
We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security. We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers. Why choose Amach: 1. Business Agility - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner. 2. Cost Reduction - We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines. 3. Operational Stability - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced. 4. Enable Innovation - By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned. 5. Security - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner. 6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention. 7. Sustainability - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs. We thrive on delivering customer value in every interaction. If you are interested in hearing more or to see how we could help you, please get in touch [email protected]
