Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.
As part of Groupe BPCE’s international division, Natixis in Portugal designs and delivers solutions for its two core areas — Corporate & Investment Banking and Asset & Wealth Management — as well as transversal services that support all entities across the Group.
With more than 3,000 employees representing 46 nationalities, the teams work across Information Technology, Banking Support Activities, and Compliance, in an integrated, inclusive, and cross-functional way, supporting all business lines and platforms of the Group.
A disruptive mindset and a culture of proximity and agility identify Natixis in Portugal Team and reflect the company's mission to transform traditional banking at a global scale: a perfect match in the Portuguese dynamics and entrepreneurial ecosystem.
Job DescriptionWe are looking for a candidate with a strong background in IT, Economics, Management or Finance, along with functional knowledge of investment banking operations and capital markets.
The ideal candidate will be responsible for providing Level 1 and 2 support to our users, ensuring quick and effective resolution of their requests.
Key responsibilities include:
• Responding to user support requests efficiently
• Analyzing the figures of profitability computations and application feed issues
• Enhancing support documentation and procedures
• Participating in internal projects aimed at improving support efficiency
• Be capable of identifying, design and implement improvements for our tasks and procedures
QualificationsWe value candidates who are dynamic, proactive and possess strong analytical and communication skills.
Familiarity with SQL is mandatory, while knowledge of tools such as SAP Business Objects, JIRA, Power BI, Power Automate and Power Apps would be a significant advantage.
Additional InformationOur workplace reflects the vibrant spirit of our locations, with initiatives such as a Green Transportation Budget, electric bikes and a flexible Hybrid Work Policy. We promote wellbeing through the Honolulu Wellness Club, a Prayer Room, a Lactation Room, and themed Villages that inspire creativity and collaboration. Through our ESG and DEI strategies, we are committed to being inclusive, caring, and fair, ensuring every voice is heard and valued.
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What We Do
Natixis in Portugal is a Centre of Expertise whose mission is to transform traditional banking by developing innovative solutions for the business, operations and work culture of Groupe BPCE worldwide.
Natixis in Portugal is part of the Global Financial Services division, where it applies technology for the development of financial expertise in its two global business lines – Corporate & Investment Banking and Asset & Wealth Management – and, transversally, for the entities of Groupe BPCE.
The Centre of Expertise, based in Porto, currently has more than 2,400 employees from over 30 nationalities, organised in three main departments: Information Technology, Banking Support Activities and Compliance. These teams work in an integrated, inclusive and transversal way, supporting and creating value for all the business lines and platforms of the group.
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