Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team!
Zantech is looking for a talented Business Analyst SME to contribute to the success of our Business Process Improvement and Management Support Services project for an upcoming Hybrid role based out of the Washington DC Metro area.
The Business Analyst SME will provide subject matter expertise in business analysis and process optimization for USCIS Business Process Improvement and Management Support Services. The BA SME will support federal programs in process optimization, requirements analysis, and system integration to enhance operational efficiency across VER and FOD directorates.
Responsibilities include, but will not be limited to:
- Deliver detailed business requirement documentation, including process flow diagrams, use cases, and functional specifications to support IT development initiatives
- Conduct retrospective analyses, process reengineering, implementation planning, organizational design, and organizational impact assessments
- Implement Lean and Agile frameworks, measuring impact through performance metrics and user satisfaction tailored to USCIS operational needs
- Develop and refine Agile tools, roadmaps, preparation of studies, and governance models
- Collaborate with USCIS to understand and address new requirements/opportunities for both products, features, and processes
- Establish prioritization mechanisms for backlog grooming and sprint planning, with transparent reporting
- Provide analytical knowledge and techniques regarding business process, workload/staffing modeling, and exploration and predictive analytics
- Develop and track KPIs, providing data-driven recommendations for continuous improvement
- Use collected customer experience data to develop systems, programs, and process improvements to customer and user experiences
- Support end-to-end project execution, including testing, integration, deployment, and post-deployment evaluations
Required Experience or Knowledge of the following technologies/functions:
- Minimum of 8 years of experience as a business analyst or SME, with at least 5 years supporting federal programs in areas such as process optimization, requirements analysis, and system integration
- Expertise in requirements gathering, process mapping, and workflow optimization
- Strong understanding of Agile methodologies, testing, and system deployment
- Ability to translate complex technical concepts into actionable business solutions
Required Education/Certifications:
- Bachelor's degree in Business, Information Systems, or related field
Preferred Education/Certifications:
- Certified Business Analysis Professional (CBAP)
- Agile Certified Practitioner (PMI-ACP) or equivalent
Required Security Clearance:
- US Citizenship and the ability to obtain and maintain an active DHS background investigations or higher clearance, per contract requirements.
“Outstanding Performance…Always!”
Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest quality service in everything we do. We strive for excellence for our clients and for each other. We embrace the opportunity to hire individuals with new talents and fresh perspectives. Zantech offers competitive compensation, strong benefits, and a vacation package, as well as a fast-paced and exciting work environment. Come join our team!
Top Skills
What We Do
Zantech was founded in 2007, by Zia Islam with the vision of building an organization, highly skilled at developing technology-oriented solutions for information systems requirements, for Federal Government customers. Zantech was created based on high quality standards, integrating lessons learned from GM as well as incorporating CMMI ML3 DEV and Six Sigma methodologies for quality and adaptive agile principles for efficient, timely performance. In this way, Zantech is taking the rigorous methodologies that are used in commercial sectors and applies them to reduce waste while improving accuracy and efficiency in our government contracts. Our focus on continuous process improvement has guided Zantech to ensure that we have consistent, reliable service across all geographic sites while recognizing and meeting the specific requirements.
Zantech is one of the fastest-growing IT solutions and business strategy Government Contracting firms. We apply state-of-the-art methodologies to develop total systems solutions that meet mission-critical requirements and develops customer-specific solutions for enterprise information systems. Zantech has successfully executed more than 75 prime contracts with the Department of Defense, Department of Homeland Security, Department of State, NASA, and many other Federal departments and agencies.
Zantech provides high quality, cost effective, state-of-the-art holistic solutions to satisfy and exceed customer requirements. Zantech is focused on providing “Outstanding Performance…Always” to our customers.
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