Business Analyst/Project Coordinator

California School Employees Association

Business Analyst/Project Coordinator - San Jose, CA

The Business Analyst/Project Coordinator is responsible for many aspects of the smooth and successful operation of the IS department and its delivery of services. This position is responsible for managing the array of software solutions and business processes used by CSEA. This position is required to continuously assess business needs to ensure utilization of the most appropriate and up-to-date technology. Maintains internal staff and external vendor relationships in the service of duties performed. Documents internal processes and software connections to larger technology platforms such as the membership database and the website. Provide trainings to users on current and proposed technology solutions. Assists Help Desk tasks as assigned.

SUPERVISION RECEIVED AND EXERCISED

This position reports to the Director, Information Systems. The incumbent may receive general direction from Department Heads, internal IS employees and vendors.

EXAMPLE OF DUTIES:

• Gather business requirements from stakeholders and translate into functional and technical specifications.

• Assist in developing return on investment, total cost of ownership, and feasibility analysis of proposed technology initiatives.

• Become an expert around existing software solutions and business processes.

• Work directly with business users to analyze and troubleshoot existing operational procedures.

• Document business processes throughout the organization.

• Develop and maintain project plans and drive projects to completion.

• Drive business consensus and simplify processes and designs.

• Provide training and mentoring to business and IS team members.

• Assist with Help Desk tasks as assigned. These may include (but are not limited to) assisting/training users with software, peripheral, and hardware installation, configuration, connectivity, troubleshooting and usage, user profile setup and maintenance, and other end-user issues.  

• Review and assign incoming tickets as appropriate.

• Respond to inquiries over instant messages, emails, phone calls, in-person or via support tickets.

The ideal candidate should have the following qualifications and experience:

• Excellent analytical, problem-solving and decision-making skills. 

• Thorough knowledge of practices, methods, and techniques for overseeing design, development, and/or implementation of software solutions.

• Design and implementation experience across systems such as customer relationship management, consumer insight platforms.

• Some knowledge of technology infrastructure, including Microsoft Azure and Microsoft Office 365.

• Ability to document interfaces and data flows.

• Experience with Project Management tools and methodology is a plus.

• Possess a high level of customer focus and service.

• Be a people person, a good listener and have a can-do attitude.

• Must have strong collaboration skills and work with people cross-departmentally.

• Have a mindset that balances both strategy and innovation.

ABILITY TO:

• Analyze internal processes, data, and problems.

• Identify areas of improvement related to Information Systems.

• Work effectively with business stakeholders and internal/external technical resources.

• Be a quick and eager learner of new tools, technology, products, and processes. 

• Exercise good judgment and independent judgement.

• Foster collaborative relationships with diverse cultural groups, as well as with professional, technical, administrative and service employees.

• Demonstrate well-rounded knowledge of solving SaaS applications

• Understand the organization and operation of the Association

• Prepare and maintain complete, accurate, user-friendly documentation

• Demonstrate initiative and exercise sound judgment

EDUCATION AND EXPERIENCE:

• A minimum of 2-4 years experience, or recent graduate with a Masters degree in Business, Management, Engineering, Information Systems or related program.

The salary range for the Business Analyst/Project Coordinator is $102,586 - $127,087. Starting salaries are typically at the first step on our salary range. Consideration may be given for exceptional qualifications and experience. We offer 19 paid holidays, 3 weeks vacation to start and 5 weeks after 7 years, medical benefits for you and your family, life insurance coverage and a pension plan.

TO APPLY:

Go to www.csea.com/careers, upload your resume and write a cover letter that that explains your qualifications, interest and career goals. Only applications on our website will be considered.

Questions?   Contact HR at [email protected].  Please do not send resumes or other documents to this email.

CSEA is proud to be an equal opportunity employer, committed to building and supporting a diverse workforce.

This is an exempt position under the Fair Labor Standards Act.

EOE/AA