The Business Analyst will be responsible for analyzing and
understanding the business needs and requirements of clients or internal
stakeholders and translating them into effective technology solutions. You will
play a critical role in understanding business requirements, designing
effective solutions, facilitating communication between stakeholders, and
ensuring the successful implementation of technology solutions to meet the
needs of clients or internal teams.
Key Duties & Responsibilities
· Requirement Gathering: Respond to customer requests for proposals received through Business Development
Department, develop technical solution designs and bills of materials for cost-
effective solutions. Work closely with clients and internal teams (subject matter experts) to elicit,
analyze, and document business requirements and objectives. Gather and
prioritize customer requirements and other market insights to define the future of Netcom products and services and to recommend new product lines.
· Business Process Analysis: Evaluate
existing business processes, workflows, and systems to identify areas for
improvement and optimization. Analyze process inefficiencies and suggest
solutions to enhance productivity and efficiency.
· Solution Design: Collaborate with
cross-functional teams to define and design innovative technology solutions that align with business requirements. Create functional specifications and communicate the
proposed solution effectively. Achieve product and service productivity,
profitability, and growth targets.
· Stakeholder Communication: Provide business support for the company's portfolio of products and
services and effectively communicate the value proposition of offered
solutions.
· Requirements Documentation: Prepare detailed documentation of business requirements, use cases, functional specifications, and system design
specifications. This documentation serves as a reference for
implementation teams and ensures clarity and accuracy in the implementation process.
· Continuous Improvement: Stay updated
with industry trends, best practices, and emerging technologies relevant to the
solutions hub. Identify opportunities for process improvement, automation, and optimization within the hub and propose innovative ideas to enhance business
operations. Develop thorough knowledge of technology relating to our
products/services in network, storage, servers, cloud, and security solutions.
RequirementsExperience, Education and/or Professional Qualifications
• Bachelor’s degree in a Technology or business related discipline
• 2 - 3 years job experience in the information technology or related technical service provider
• A record of achievement and business solution expertise in a comparable Business Analysis role.
• Product sales certification, engineering design credentials, business analysis certification or equivalent technical sales credentials
for OEM solutions.
• Demonstrated success defining, launching, and managing product lines.
• Ability and capability to understand customer requirements and determine the best solutions.
• Demonstrate understanding of
systems administration and performance tuning of application/software – virtualization, containerization, automation software, Cloud architecture,
UNIX/Linux based environments, etc.
• Demonstrate understanding of network design and implementation in IP networks is a must –
switches, routers, firewalls, bandwidth managers, IP telephony systems, wireless network, etc.
• Ability to work as a motivated self-driven team player in coordination with capability owners and
Account Managers for standard solutions and with HOD’s and Management for
non-standard and new products and services solutions.
• Commitment to developing and maintaining long-term customer relationships.
• Excellent written, verbal and presentation communication skills.
• Commercial and customer focus
• Analytical and problem-solving skills.
• Adaptability and learning agility
• Project Management
• Ability to motivate and drive cross-functional teams without formal authority.
• Solid organizational skills including attention to detail and multi-tasking.
• Ability to work under pressure.
• Willing to perform work or support outside office hours if required.
Benefits
Skills Required
- Bachelor’s degree in technology, business, or a related discipline
- 2–3 years of experience in information technology or a related technical service provider
- Proven achievement and business solution expertise in a comparable business analysis role
- Product sales certification, engineering design credential, business analysis certification, or equivalent technical sales credential for OEM solutions
- Demonstrated success defining, launching, and managing product lines
- Understanding of systems administration, application performance tuning, virtualization, containerization, automation software, cloud architecture, and UNIX/Linux environments
- Understanding of IP network design and implementation, including switches, routers, firewalls, bandwidth managers, IP telephony, and wireless networks
- Excellent written, verbal, and presentation communication skills
What We Do
Netcom Africa is a Nigeria-based managed services provider that helps businesses modernize and run their technology. Since starting as an internet service provider in 2004, it has expanded into connectivity and managed IT, including cloud, ERP, productivity applications, cybersecurity, IT support and consultancy, communications, data-center and infrastructure services. Its stated mission is to deliver customer-focused technology solutions that improve productivity and support organizations’ digital transformation.
