Business Analyst- Payment Operations

Job Description
Embark on a rewarding and challenging career as a Business Analyst with our dynamic team. You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.
As a Business Analyst within JPMorganChase, you will play a pivotal role in driving operational efficiency and change initiatives by leveraging data and process analysis. Your work will involve uncovering patterns in data, producing insightful reports, and developing solutions that support business strategies. You will be expected to apply your knowledge of automation and data analytics to solve problems and enhance processes. Your role will also involve collaborating with various teams, delegating tasks, and coaching others to ensure the successful completion of projects. Your decisions, guided by established practices, will have a significant impact on our short-term goals. Your ability to think strategically, innovate, and build effective teams will be key to your success in this role.
Job Responsibilities:

• Deliver and support the regulatory operating model across APAC Wholesale Payment Operations.
• Build automation and establish quality controls in process design and submission.
• Develop test cases, perform UAT, and document testing results for new solutions.
• Maintain and administer tactical solutions post-release, resolving defects and performance issues.
• Provide written documentation, version control, and user handbooks for applications and tools.
• Partner with key stakeholders to align processes and objectives.
• Participate in meetings and calls, providing accurate and timely information.
• Escalate issues appropriately and communicate status updates to stakeholders.
• Adhere to procedures, guidelines, and policies to ensure compliance.
• Strive for more efficient and robust processes through continuous improvement.
• Document and analyze regulatory requirements and business needs across APAC.

Required Qualifications, Capabilities and Skills:

• Demonstrate experience in project management disciplines or significant stakeholder exposure.
• Influence partners and colleagues with strong interpersonal and analytical skills.
• Adapt flexibly to changing business requirements and priorities.
• Collaborate effectively with business partners and functional support areas.
• Communicate updates and produce reporting suitable for senior management.
• Own accountability for functions performed and maintain a control and risk mindset
• Demonstrate strong written and verbal communication skills.

Preferred Qualifications, Capabilities and Skills:

• Hold a degree in Engineering, Mathematics, Economics, Commerce, or Business Administration.
• Apply at least 2 years of relevant experience in banking or regulatory environments.
• Produce metrics and reporting tailored for senior management review.
• Respond promptly and remain accessible to stakeholders.
• Anticipate control gaps and determine appropriate remediation plans.
• Collaborate with technology teams to develop and implement functional requirements.
• Proficiency in Microsoft Office; knowledge of JIRA, Tableau, and Alteryx is a plus.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.