Experience: Seasoned practitioner with deep domain expertise and a demonstrated ability to lead technical direction and mentor others (8 + years)
Job Summary
We are seeking a highly experienced Senior Business Analyst with strong expertise in Supply Chain, Retail Pricing, and Merchandising domains. The ideal candidate will work closely with business stakeholders, product teams, and technology partners to gather requirements, analyze business processes, and drive the successful delivery of pricing optimization, inventory management, assortment planning, merchandising, and supply chain transformation initiatives.
The candidate should possess a strong understanding of retail operations, demand planning, inventory management, pricing strategies, promotions, and merchandising workflows.
Key Responsibilities
· Partner with business stakeholders to understand and document requirements related to supply chain, pricing, and merchandising initiatives.
· Conduct workshops, interviews, and process-mapping sessions to capture functional and non-functional requirements.
· Analyze current-state processes and identify opportunities for process optimization and automation.
· Translate business requirements into user stories, BRDs, FRDs, process flows, and acceptance criteria.
· Collaborate with Product Owners, Architects, and Development teams throughout the project lifecycle.
· Support initiatives involving:
o Pricing strategy and optimization
o Promotional planning and discount management
o Merchandise assortment planning
o Inventory optimization
o Demand forecasting and replenishment
o Supply chain visibility and logistics processes
· Perform data analysis to identify trends, business impacts, and decision-making insights.
· Facilitate UAT planning, test case validation, and stakeholder sign-offs.
· Track project risks, dependencies, and requirement changes.
· Ensure solutions align with business objectives and operational KPIs.
Required Skills & Experience
Business Analysis
· 8+ years of Business Analysis experience in enterprise-scale programs.
· Strong requirement elicitation, documentation, and stakeholder management skills.
· Expertise in Agile and Waterfall delivery methodologies.
· Experience creating BRDs, FRDs, User Stories, Use Cases, Process Flows, and Gap Analysis.
Domain Expertise
· Strong understanding of Retail and Supply Chain processes.
· Experience with:
o Pricing and Promotions
o Merchandising Operations
o Assortment Planning
o Category Management
o Demand Planning & Forecasting
o Inventory Management
o Replenishment & Allocation
o Procurement and Logistics
Data & Analytics
· Strong SQL and data analysis skills.
· Experience working with large datasets and reporting platforms.
· Ability to convert business requirements into analytical insights and KPIs.
Stakeholder Management
· Experience engaging with senior business leaders, merchandising teams, pricing analysts, and supply chain operations teams.
· Excellent communication, facilitation, and presentation skills.
Preferred Qualifications
· Experience in Retail organizations supporting Merchandising, Pricing, or Supply Chain functions.
· Knowledge of Product Information Management (PIM), ERP, OMS, WMS, or Pricing platforms.
· Experience with tools such as Jira, Confluence, Visio, Azure DevOps, Power BI, Tableau, or SQL.
· Certification in CBAP, CCBA, PMI-PBA, or Agile methodologies is preferred.
Key Competencies
· Business Process Analysis
· Requirement Management
· Supply Chain Operations
· Pricing & Promotion Management
· Merchandising & Assortment Planning
· Inventory Optimization
· Data Analysis & Reporting
· Stakeholder Engagement
· Agile Delivery
· Problem Solving & Decision Making
Nice to Have
· Experience with large retail clients such as grocery, e-commerce, consumer goods, or omni-channel retailers.
· Exposure to AI/ML-driven forecasting, pricing optimization, or merchandising recommendation solutions.
· Familiarity with SAP, Oracle Retail, Blue Yonder, Manhattan, Kinaxis, or similar supply chain platforms.
Skills Required
- Bachelor's degree in Business, Information Systems, Computer Science, Engineering, or a related field
- 8+ years of experience as a Business Analyst in enterprise environments
- Expertise in requirements gathering, documentation, and stakeholder management
- Experience with Agile and Waterfall project methodologies
- Ability to create user stories, process maps, workflow diagrams, and business cases
- Strong analytical and problem-solving skills
- Excellent communication, presentation, and facilitation skills
- Experience with JIRA, Confluence, Azure DevOps, or similar tools
- Ability to manage multiple stakeholders across business and technology functions
- Experience in Retail, Financial Services, Banking, Insurance, E-commerce, or Digital Transformation programs
- CBAP, CCBA, PMI-PBA, or Agile/Scrum certification
- Exposure to data analysis, reporting, and BI tools such as Power BI or Tableau
- Experience with cloud-based platforms and enterprise applications
What We Do
Photon.com has emerged as one of the world’s largest and fastest-growing Digital Agencies. We work with 40% of the Fortune 100 on their Digital initiatives and are known for our ability to integrate Strategy Consulting, Creative Design, and Technology at scale. Please visit www.photon.com to learn more about us, how we work, and our customer case studies. Digital Transformation Starts Here.
