Müller’s Solutions is hiring a Business Analyst to join our team in Dubai. You’ll work with business stakeholders and delivery teams to understand needs, improve processes and turn requirements into effective solutions for our clients.
Key Responsibilities
- Lead requirements workshops and interviews with stakeholders, then document business and functional requirements
- Analyse current (As-Is) processes, identify gaps and inefficiencies, and design improved (To-Be) processes
- Write BRDs, FRDs, user stories, acceptance criteria and process maps (BPMN)
- Act as the link between business users and technical teams through design, build and testing
- Keep the product backlog prioritised and support sprint planning in Agile teams
- Plan and coordinate UAT: write test scenarios, support users, and track defects to closure
- Analyse data and prepare reports and dashboards to support decision-making
- Manage stakeholder expectations, change requests and scope throughout the project
- Prepare training materials and user guides, and support go-live and post-implementation reviews
and hypercare
- Support demand intake, release planning and continual improvement of the platform
Requirements
Requirements
- Requirements
- 3+ years of experience as a Business Analyst on IT or digital transformation projects
- Strong skills in requirements elicitation, documentation and process modelling
- Hands-on experience writing user stories and working in Agile/Scrum teams
- Proficiency with tools such as Jira, Confluence, Visio or Lucidchart, and MS Office
- Data analysis skills; Excel essential, and Power BI or SQL is a plus
- Excellent communication, facilitation and presentation skills in English; Arabic is a plus
- Bachelor’s degree in Business, IT, Engineering or a related field
- Preferred Certifications
- CBAP / CCBA / ECBA (IIBA)
- PMI-PBA
- Certified Scrum Product Owner (CSPO) or PSPO
- Lean Six Sigma (Green or Yellow Belt)
Skills Required
- 3+ years of experience as a Business Analyst on IT or digital transformation projects
- Strong requirements elicitation, documentation, and process modeling skills
- Hands-on experience writing user stories and working in Agile or Scrum teams
- Proficiency with Jira, Confluence, Visio or Lucidchart, and Microsoft Office
- Data analysis skills and essential Excel proficiency
- Power BI or SQL experience
- Excellent English communication, facilitation, and presentation skills
- Arabic language skills
- Bachelor's degree in Business, IT, Engineering, or a related field
- CBAP, CCBA, or ECBA certification
- PMI-PBA certification
- Certified Scrum Product Owner or Professional Scrum Product Owner certification
- Lean Six Sigma Green or Yellow Belt certification
What We Do
At Müller's Solutions, we believe in empowering businesses to leap forward, and our mission is to provide top-tier tech services that fuel your growth. Our services include SAP Implementation & Support, Tech Recruitment, and Tech Outsourcing. We are your dedicated partners, providing a unique blend of technical expertise, global reach, and a commitment to exceptional service. Global Reach: With offices in Berlin, Riyadh, Dubai, and Cairo, our global presence is more than just a point on a map. It's the backbone of our ability to deliver the best solutions and talent to you, wherever you are. Our geographical dispersion grants us access to a vast and diverse talent pool across Europe, Asia, Africa, and the Middle East. This means we can swiftly and efficiently connect you with the right talent and the right solutions, no matter where you are.
