We are seeking a Demand Management/Project Coordinator to join an established Demand Management Managed Service engagement at one of our clients. This role sits at the operational core of the demand lifecycle — coordinating, tracking, and managing requests from intake through closure while enabling smooth delivery across the client's technology organization. The Coordinator works closely with Demand Managers and Program leads, serving as a versatile execution partner across stakeholder, service owner, and cross-functional delivery teams — balancing operational rigor with the flexibility to support both demand coordination and project-level activities as needed.
Location: 100% Remote. Able to work effectively in Central Standard Time hours.
About us:
Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.
Job Description:
Key Responsibilities:
- Coordinate intake requests across systems of record (SharePoint, ServiceNow SIM) from initiation through closure, ensuring data accuracy, consistent tool usage, and adherence to governance protocols.
- Act as a detail-oriented coordinator supporting the definition of demand scope, managing interactions with customers and service owners, and ensuring cross-functional alignment throughout the demand lifecycle.
- Maintain planning logs, demand requirements documentation, action item tracking, and approval records in support of PMO and program-level governance requirements.
- Identify risks, develop mitigation strategies, and escalate to Demand Managers and Program leads per defined protocols.
- Facilitate weekly demand review calls and support operational activities, including cost center setup and tool transitions (e.g., SharePoint to ServiceNow SIM).
- Coordinate across multiple workstreams and stakeholders at the program level, ensuring dependencies are tracked and delivery timelines are met.
- Support automation initiatives and contribute to annual planning cycles as the demand management capability continues to mature.
Must-Have Qualifications:
- 2–4+ years of experience as a Project Coordinator, PMO Coordinator, or Program-level support role — ideally with exposure to demand or operations coordination.
- Experience working within or supporting a PMO or program-level governance structure.
- Hands-on experience with ServiceNow (SIM module preferred) and SharePoint.
- Strong coordination and documentation skills — able to manage multiple workstreams, track action items, and produce clear status reports.
- Experience facilitating recurring stakeholder meetings and managing cross-functional follow-ups.
- Comfortable wearing multiple hats in a structured, governance-driven service delivery environment.
- Fluent in English (written and spoken); strong communication skills with both technical and business audiences.
Nice-to-Have:
- Exposure to demand management, IT portfolio management, or ITSM environments.
- Experience supporting a managed services engagement or working within a large enterprise (financial services or insurance industry a plus).
- Familiarity with process improvement or automation initiatives.
- PMP, CAPM, or PMO-related certification preferred over traditional BA certifications.
What We Offer:
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- The chance to work on impactful projects with a talented team.
- Excellent compensation in USD.
- Hardware and software setup (mandatory).
Skills Required
- 2-4+ years of experience in a Business Analyst, operations coordinator, or demand/project support role
- Hands-on experience with ServiceNow (SIM module preferred) and SharePoint
- Strong documentation skills
- Experience facilitating recurring stakeholder meetings and managing follow-ups
- Fluent in English (written and spoken); strong communication skills with both technical and business audiences
What We Do
At Abstra, we bridge the gap between North American companies and Latin America’s top talent. With over 15 years of experience in the U.S. market and US-bred founders leading the way, we focus on building long-term partnerships to achieve your organization’s unique goals, fueling your growth with flexible tech solutions and highly qualified professionals.
