Business Analyst (CRM)

Join our dynamic team at IC Markets as a Business Analyst (CRM) and help shape the future of FinTech innovation. This full-time opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!

Who We Are:

IC Markets, a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.

What You’ll Do:

As a Business Analyst (CRM), you will be responsible for gathering, analyzing, and documenting business and system requirements related to the company’s CRM platforms, customer lifecycle processes, and cross-functional integrations.

You will work closely with Product Owners, Compliance, Operations, Customer Support, and development teams to ensure business objectives and customer engagement strategies are translated into scalable and efficient CRM solutions.

The role focuses on optimizing customer journeys, lead management, segmentation, workflows, automation processes, integrations, and customer engagement initiatives across multiple systems and touchpoints.

What we are looking for

• Gather, analyze, and document business and functional requirements related to CRM systems.
• Translate business needs into clear functional specifications, user stories, process flows, and acceptance criteria for technical teams.
• Collaborate closely with Product Owners, Compliance, Operations, Customer Support, and development teams to ensure CRM requirements are clearly understood and delivered effectively.
• Support CRM workflow optimization and automation initiatives.
• Work with CRM platforms and integrations to ensure seamless synchronization between CRM systems, Client Area platforms, payment systems, onboarding systems, analytics tools, and third-party providers.
• Collaborate with technical teams on APIs, integrations, data mapping, workflow automation, and system dependencies.
• Support AI-driven initiatives related to automation, reporting and process optimization.
• Conduct competitor analysis and market research to identify CRM best practices, engagement trends, and innovative customer lifecycle solutions within fintech and trading environments.
• Participate in backlog grooming, sprint planning, Agile ceremonies, stakeholder workshops, and cross-functional planning sessions.
• Maintain and update documentation within Jira, Confluence, and related systems.
• Assist in validating development deliverables and ensuring implemented solutions align with business requirements and operational objectives.
• Support QA and UAT activities by preparing test scenarios, validating workflows, and ensuring successful delivery of CRM-related initiatives.
• Monitor and document CRM workflows, customer journeys, operational dependencies, and integration processes across internal and external systems.
• Ensure CRM processes align with company branding, compliance requirements, operational standards, and customer experience goals.
• Support cross-functional communication between business stakeholders, technical teams, marketing teams, and external providers.

Qualifications & Experience

• Bachelor’s degree in Business, Information Systems, Computer Science, Marketing, Finance, or a related field.
• 3+ years of experience as a Business Systems Analyst, preferably within fintech, forex, trading, CRM, or financial services environments.
• Strong experience gathering and documenting business and functional requirements.
• Experience working with CRM platforms.
• Experience working with APIs, integrations, workflow automation, and system dependencies.
• Experience with AI tools and AI-assisted workflows for analysis, reporting, documentation, or process optimization.
• Strong analytical thinking, problem-solving, and attention to detail.
• Excellent communication and stakeholder management skills.
• Experience working with Agile/Scrum methodologies and tools such as Jira and Confluence.
• Ability to work in a fast-paced, cross-functional environment with multiple stakeholders and priorities.

Working Schedule:

Monday to Friday: 09:00 – 17:00 (Hybrid Model: 3 days from Office, 2 days from home)

Why Join Us? Experience Rewards Beyond Just a Job! Because You Matter.

• Competitive Pay – We value you, not just your role. Our compensation reflects the skills and experience you bring to the table.
• Career Growth – Your journey is important. We’re here to support your development with ongoing learning and clear paths to advancement.
• Work-Life Balance – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized.
• Wellness & Healthcare – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months—because your well-being is our priority.
• Future Security – We’re invested in your tomorrow. Access our provident fund after 6 months for peace of mind down the road.
• Snack Hub – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages.
• Lunch on Us – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates.
• Paid Overtime – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in.
• Learning & Development – We believe in your potential. Dedicated budgets support your upskilling and curiosity.
• Referral Bonus – People matter here. Bring in great talent and get rewarded for growing our community.
• Team Spirit – Culture is everything. Join a team that celebrates together through events and team-building activities.
• Fitness & Recreation – Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments.
• Unwind Fridays – We’re human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.

Our culture is built on empathy, respect, and trust, because at the heart of everything we do is you.

Your next big opportunity starts here!

• Apply now at icmarkets.bamboohr.com/careers and let’s build something incredible together!
• Thank you for your interest in joining IC Markets. Due to the high volume of applications, only candidates under consideration will be contacted. All applications are handled with the strictest confidentiality.