Senior Business Analyst – Target Operating Model (TOM)
Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent
Design future-ready operating models that enable sustainable change across financial services
The Role
Capco is looking for a Senior Business Analyst with a strong focus on Target Operating Model (TOM) design and delivery to join our Business Consulting practice. This role spans multiple financial services domains, including Capital Markets, Wealth & Asset Management, Banking & Payments, and Insurance.
You will work with clients to assess current-state operating models, define future-state designs, and support the transition required to realise meaningful, long-term change. Operating in a consulting environment, you’ll collaborate with business, technology, and data stakeholders to deliver pragmatic, outcome-focused transformation.
What You’ll Do
Lead Target Operating Model initiatives, covering current-state assessment, future-state design, and transition planning
Analyse and design operating model components including processes, governance, data, technology, roles, and controls
Work across multiple financial services domains to identify common challenges, dependencies, and improvement opportunities
Facilitate workshops to align stakeholders on vision, design principles, and delivery priorities
Support delivery teams to translate TOM designs into actionable roadmaps and change initiatives
What We’re Looking For
Strong business analysis experience with demonstrable Target Operating Model delivery
Cross-domain exposure across Capital Markets, Wealth & Asset Management, Banking & Payments, and/or Insurance
Experience designing or supporting changes to processes, operating structures, and ways of working
Ability to work with business, technology, and data teams to align operating models with delivery realities
Consulting skills including stakeholder engagement, structured problem-solving, and clear communication
Bonus Points For
Experience incorporating data, analytics, or AI-enabled capabilities into operating model designs
Exposure to operating model change driven by regulation, digital transformation, or cost optimisation
Familiarity with agile operating models, product-aligned teams, or platform-based delivery
Experience defining TOM roadmaps, transition states, or business cases
Confidence supporting senior stakeholders through complex design decisions
Why Join Capco
Deliver high-impact business and technology solutions for leading financial services organisations
Work in a collaborative, flat, and entrepreneurial consulting culture
Access continuous learning, training, and industry certifications
Be part of a team shaping the future of digital financial services
Help shape the future of digital transformation across FS & Energy
We offer a competitive, people-first benefits package designed to support every aspect of your life:
Discretionary bonus, competitive pension, health insurance, life insurance, and critical illness cover
Mental health support including CareFirst, Unmind, Aviva consultations, and trained in-house first aiders
Family-friendly policies covering parental leave, fertility treatment, menopause, pregnancy loss, and bereavement
Holiday flexibility with 5 weeks of annual leave and the option to buy or sell days
Minimum 40 hours of annual learning, plus a Business Coach assigned from day one
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
#LI-KA1
.
What the Team is Saying
Capco Compensation & Benefits Highlights
-
Healthcare Strength — Health, dental, vision, EAP and fitness support are described as solid, reinforced by a global wellbeing program with mental‑health resources and financial‑wellness content.
-
Leave & Time Off Breadth — Vacation & Paid Time Off and Sick Leave are characterized as strong, with flexible, hybrid working and family‑friendly policies also highlighted.
-
Parental & Family Support — Parental leave is presented as a strong point alongside adoption, fertility and childcare benefits, with exact terms varying by country and role.
Capco Insights
Similar Jobs
What We Do
Capco, a Wipro company, is a global management and technology consultancy specializing in driving transformation in the energy and financial services industries. Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to fast-track digital initiatives for banking and payments, capital markets, wealth and asset management, insurance, and the energy sector. Capco’s cutting edge ingenuity is brought to life through its award-winning Be Yourself At Work culture and diverse talent. TRUSTED ADVISORS - Our collaborative and entrepreneurial approach position us as trusted long-term partners to our clients. DEEP EXPERTISE - Clients look to us for clear guidance, proven expertise, and the support they need to set their companies up for success. DISRUPTIVE SOLUTIONS- We do not provide off -the-shelf answers to clients’ challenges. Instead, we work in close collaboration to understand the issues, and craft disruptive, bespoke solutions. ACCOUNTABILITY AND OWNERSHIP - We recognize every client has distinct needs and expectations, and we take ownership and accountability for the solutions we design, build, and deliver.
Why Work With Us
We support and encourage an inclusive culture, entrepreneurial outlook and independent thinking. Capco is not about organizational charts and rigid hierarchies – we want all employees to feel that Capco is their firm to own and run. We believe diversity powers innovation. Be Yourself At Work (#BYAW) is an integral and underlying part of our culture
Gallery
Capco Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
