Hobbs Madison is a leading consulting firm focused on bridging the gap between business strategy and technology execution. We combine deep technical and management expertise to solve complex challenges, improve capabilities, and drive competitive growth. Our clients include some of the largest banking, insurance and investment firms in the U.S.
The Business Analyst serves as a key link between business operations, technology teams, and leadership to ensure smooth and successful system conversions. This role focuses on planning, monitoring, and coordinating all business-side conversion activities, from setup, to initial mock events through post-conversion. The analyst builds and manages the Line of Business Command Center framework, ensuring governance, communication, and decision-making are aligned during each stage of the conversion.
Working across multiple business units, the Business Analyst gathers and analyzes data in real time to identify risks, track progress, and support quick issue resolution. They lead efforts in creating conversion playbooks, event management structures, and associate support plans to ensure every area of the organization is prepared for operational change. By combining analytical insight with structured execution, the Business Analyst ensures business continuity, data integrity, and an efficient transition to new systems and processes.
This is a Remote, Full-Time position that will also require some travel.
Key Responsibilities
- Establish and manage a LOB Command Center Team, creating a framework, oversight, resources and readiness processes to execute conversion strategies.
- Lead teams in developing detailed Workstream Conversion Playbooks and process documentation.
- Create, monitor, and maintain the Associate Conversion Support Plan across business, digital, marketing, and operational areas.
- Plan and coordinate multiple mock and dress rehearsal events, including “Point of No Return” scenarios.
- Collaborate with the PMO to schedule and oversee all conversion activities.
- Analyze real-time data to identify issues, bottlenecks, and opportunities for process improvement.
- Monitor conversion progress, milestones, and risks through data-driven reporting and dashboards.
- Coordinate with IT, operations, and business teams to ensure rapid issue resolution and alignment.
- Prepare and deliver regular status updates, incident reports, and post-conversion analyses.
- Document lessons learned and maintain detailed records to drive continuous improvement.
- Develop and implement post-conversion decommissioning, archiving, and ongoing support plans.
- 5+ years of experience developing and leading a large-scale Command Center within the banking industry, or consulting for similar projects in the banking industry.
- Experience developing and managing activities around banking system conversions affecting branches, call centers, digital banking, and operations.
- Strong analytical and problem-solving skills with experience in data analysis and process optimization.
- Proficiency with data analysis tools (e.g. Excel, Power BI, SQL)
- Experienced with process documentation and flow design using Microsoft Visio or similar tool.
- Excellent communication, collaboration, and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced, high-pressure environment.
- Skilled in PowerPoint, Word, and Excel for reporting and presentation delivery.
- Familiarity with SharePoint and Jira for project tracking and collaboration.
Top Skills
What We Do
At Hobbs Madison, Inc. we believe in forging a successful partnership between business leaders and their IT partners; we believe that successful companies leverage existing IT platforms to their fullest while positioning themselves to take advantage of emerging solutions and marketplace trends; we believe that companies must be able to successfully convert acquisitions while concurrently improving product capabilities and organizational competitiveness. Our distinctive competence is a unique ability to apply both technical and management expertise to our analysis of client problems and opportunities. This expertise has developed from extensive prior experience in dealing with domestic and international issues requiring knowledge of financial industry technologies, operations, and processes.
We are different from other firms in our:
Leadership – Our people are senior financial industry technology leaders who have considerable experience with domestic and international banking institutions, insurance companies, and investor services firms.
Financial Industry Specialization – We provide a detailed understanding of the needs of the financial services industry. Our consultants have led a broad range of high-profile engagements for global financial services institutions.
Speed – Our methodology builds momentum and consensus to achieve results quickly. We combine a tightly integrated methodology with highly seasoned staff to move your organization forward.
In addition to the work that we do and the clients that we serve, Hobbs Madison can also be defined by its people.
Our people have a unique balance of technical, business, and communication skills, and bring strong consulting experience to each engagement. Our enthusiasm and results-orientation ensures that each client has an extremely positive experience.
Our staff members are a unique and valuable resource for our clients. Professional staff members typically have graduate-level university training in finance
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