Purpose of the position:
South China Morning Post is seeking a detail-oriented Business Analyst / Assistant Operations Manager to support our dynamic Revenue Operations team.
This role bridges the gap between data-driven business analysis and hands-on commercial execution. The ideal candidate brings a proven track record in process optimization, workflow design, and system enhancements, paired with direct experience managing complex billing operations. In this role, you will play a vital role in ensuring operational efficiency, system integrity, and seamless financial reconciliation to support the overall success of the Revenue Operations team.
In this role, you will:
Process Optimization & System Enhancements:
- Map and optimize current revenue operational workflows to eliminate bottlenecks and maximize operational efficiency.
- Identify system gaps and spearhead initiatives for automation, tool integration, and structural process improvements.
- Drive system upgrades by capturing functional technical requirements and executing end-to-end User Acceptance Testing (UAT).
Financial Reconciliation & Reporting
- Perform rigorous billing reconciliation and data scrubbing to ensure 100% accuracy across all commercial and financial records.
- Develop robust financial models that look beyond raw numbers to uncover operational risks and unlock revenue opportunities.
Stakeholder Collaboration & Support
- Act as the primary bridge between Sales teams, Finance, and Technical teams to resolve the queries promptly.
- Provide ad-hoc analytical support for strategic executive projects and critical departmental assignments as required.
Billing & Vendor Management
- Lead and mentor a small operations team in managing end-to-end customer and vendor billing cycles, upholding high standards of accuracy, invoicing efficiency, and contract compliance.
Skills and Experience that will lead to success:
- Degree holder or above in Business Management, Finance, or a related quantitative discipline.
- 4+ years of progressive experience as a Business Analyst, Revenue Operations Specialist, or Billing Analyst.
- High proficiency in Salesforce is required. Ability to quickly learn additional software applications that interface with Salesforce.
- Advanced Microsoft Excel / Google Sheets skills with a proven capability in building complex models.
- Strong business acumen with a deep understanding of organizational workflows and system interdependencies.
- Proactive mindset with a demonstrated ability to anticipate business needs and recommend high-impact process improvements.
- Exceptional time management skills, with the ability to prioritize tasks and meet tight deadlines under minimal supervision.
- Professional fluency in both written and spoken English and Chinese is essential.
Work location will be at Causeway Bay office.
Our Privacy Notice aims to comply with all relevant data privacy and protection laws. You should read the Privacy Notice in full at corp.scmp.com/privacy-policy. You may consider your application unsuccessful if you do not hear from us within 6 weeks.
Skills Required
- Degree in Business Management, Finance, or a related quantitative discipline
- 4+ years of progressive experience as a Business Analyst, Revenue Operations Specialist, or Billing Analyst
- High proficiency in Salesforce
- Advanced Microsoft Excel or Google Sheets skills, including complex financial modeling
- Strong understanding of organizational workflows and system interdependencies
- Experience identifying and implementing process improvements
- Strong time management and ability to meet tight deadlines with minimal supervision
- Professional fluency in written and spoken English and Chinese
What We Do
The South China Morning Post is a leading news media company that has reported on China and Asia for more than a century with global impact. Founded in 1903, SCMP is headquartered in Hong Kong, where it is the city’s newspaper of record, with a growing correspondent staff across Asia and the United States. Our vision is to “Elevate Thought”, and our mission is to “Lead the global conversation about China”. The South China Morning Post is a global digital news leader with a unique role in championing the plurality of voices in Asia through its breadth and depth of news coverage. SCMP is committed to informing and inspiring through journalism of the highest standards. Apart from its flagship newspaper, SCMP also publishes news 24/7 on SCMP.com. In 2020, SCMP became the first news organisation in Asia to join the Trust Project, a consortium of top news companies developing global transparency standards for credible journalism. Additionally, SCMP publishes a portfolio of premium lifestyle and fashion titles in Hong Kong including Cosmopolitan, ELLE, Esquire and, Harper’s BAZAAR. SCMP is also home to Abacus, a digital news brand focused on China's tech industry; Inkstone, a daily news brief for those curious about China's growing impact around the world; and Goldthread, a content platform with a focus on food, travel and culture in China. For more information, please visit us at www.scmp.com. Our Privacy Notice aims to comply with all relevant data privacy and protection laws. You should read the Privacy Notice in full at http://corp.scmp.com/privacy-policy
