We are currently looking for a Business Analyst that will work closely with our Projects Director and the Account Directors. (S)He is responsible for the implementation of Borealis software for our clients.
AI Use in Hiring
As part of our hiring process, this role may use artificial intelligence or automated tools to assist in reviewing and screening applications. These tools support, but do not replace, human judgment in hiring decisions.
Role Type
This is a newly created position.
Compensation
The salary range for this role is AUD $90,000. This range reflects the base salary only and does not include any other compensation components. Any offers made are dependent on factors including and not limited to experience, skills, and location.
We are looking for people who:
- Find creative problem-solving fulfilling and challenging
- Are self-motivated and eager to learn
- Thrive in a dynamic & collaborative environment and are comfortable with ambiguity
- Have a clear, professional and informative communication style.
- Are Interested in building technical skills and learning about SAAS, KPI’s and more.
- Is creative, organised and that isn't scared to take some lead!
Responsibilities
Manage Borealis implementation projects:
- Assess and understand clients’ business objectives;
- Identify and collect customer requirements, map their business processes
- Identify the best solutions to integrate their business processes into the Boréalis software
- Organize and conduct meetings and work sessions with clients: produce agendas, dispatch activities and monitor their progress, customize project documentation
- Formalize project information in the various onboarding documents
- Configure the software in accordance with the identified requirements
- In case of imports, manipulate and organize data, prepare imports
- Maintain project statuses, to reflect implementation status at all times, and keep managers and clients informed
- Identify risks and issues around projects, implement mitigation solutions.
Identify and integrate innovative, solution-oriented approaches to:
- Suggest sound workarounds tailored to client contexts to meet service levels agreed upon with clients;
- Maintain implementation projects progress on budget and on time.
- Develop and maintain a relationship of trust between customers and Boréalis;
- Engage with clients on topics that will help Boréalis "grow its roots";
- Develop an in-depth understanding of Borealis over time;
- Help develop and maintain a continuous improvement approach to everyday issues.
Requirements
- Diploma in IT, Communication, Management or Administration
- Experience of at least 3 years in a relevant area
- Good understanding of corporate social responsibility challenges is a plus
- Experience in Project and/or Account management, if possible with large corporations.
- International experience or Mining / Oil/Gas experience or SAAS experience will be considered as an asset.
- Fluent in English
- Very good communication skills, client-oriented profile
- Adaptable: available to work atypical working hours, ready to work with foreign languages teams.
Skills Required
- Diploma in IT, Communication, Management or Administration
- Minimum 3 years' experience in a relevant area
- Fluent in English
- Very good communication skills; client-oriented profile
- Adaptable: available to work atypical hours; able to work with foreign-language teams
- Experience in Project and/or Account Management, preferably with large corporations
- Good understanding of corporate social responsibility challenges
- International experience or Mining/Oil/Gas experience or SaaS experience
What We Do
Companies in the energy, gas utility, electric utility, municipality, contract locator, telecom and media industries have trusted Irth Solutions to enhance the resilience of their critical network infrastructure with UtiliSphere™, our market-leading SaaS cloud-based technology for damage prevention/811 ticket management, asset protection and risk management. We’ve accumulated best practices, data and experience over nearly three decades serving the needs of this market, and we continue to build additional solutions, offerings and apps to help our customers maintain and manage risks on their network infrastructure. By taking advantage of the best technology available, we help our customers address the expanding threats they face today.
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