Business Analyst - A26095

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is hiring for Business Analyst

You will work in Singapore Government Agencies

Internal Code: A26095

This is a fixed term contract role. The engagement is 2 years.

What will you do?

The Family Life Group in Ministry of Social and Family Development (MSF) enables trusted, secure digital transactions for every citizen, parent and employer.

As a Technical Business Analyst, you’ll help ensure the integrity, reliability, and operational excellence of our suite of family and inter-generational products.

You’ll work at the intersection of operations and product, supporting the ongoing enhancements with outsourced development teams and downstream or upstream agencies.

This role suits someone who thrives in a systems-driven environment, enjoys connecting dots across teams, and communicates clearly and confidently in both technical and non-technical settings.

• Partner with product managers, engineers, and policy leads to ensure smooth rollout of new features and changes that impact the product.
• Support the operationalisation of agencies’ engagements - coordinating processes, documentation, and testing.
• Understand and map data flows and user journeys between systems; identify dependencies, risks, and opportunities for improvement.
• Manage and triage operational issues related to identity records, ensuring user data remains consistent and accurate across systems.
• Develop playbooks, SOPs, and internal documentation to strengthen our operational readiness and cross-team coordination.
• Analyse operational data to identify trends, guide prioritisation, and drive continuous improvement.
• Act as a bridge between frontline teams and technical teams to ensure smooth issue resolution and feedback loops.

What are we looking for?

• 3 to 5 years of experience as tech business analyst or product operations in a tech or systems-driven environment.
• Experience with data flows, backend processes and comfortable with SQL querying.
• Ability to break down complex systems into clear user journeys, operational steps, and risks.
• Bonus: Experience working on medium scale products or in the public sector.
• Strong written and verbal communication skills; able to translate technical concepts for technical and non-technical stakeholders.
• A practical understanding of how databases, APIs, and system architecture fit together to create end-to-end user journeys.
• Structured, detail-oriented, and accountable - clear documentation and followthrough are essential.
• Comfortable working cross-functionally with engineering, product, policy, and frontline teams.
• Curious about backend systems, data integrity, system reliability, and how identity data flows across government platforms.
• A collaborative, humble mindset with a strong sense of ownership.
• Familiarity with SFTP and common API integration concepts.
• Experience supporting or improving internal tools (e.g., operations dashboards, admin portals, internal user interfaces).
• Exposure to data governance, digital identity, or public-sector systems

What do we offer in return?

Competitive Compensation: Market competitive salary and variable performance bonus aligned to your skills, impact, and contribution. 

Benefits: Outpatient medical, specialist medical coverage and generous customisable flexi benefits, or flexi allowance; life and health insurance, thoughtful perks like special occasions “red packet” and CNY goodies, etc. 

Employee Wellness: Support for your physical, mental, and overall well-being through year-round initiatives. 

Growth & Development: Learning programmes, certification support, and a dedicated staff development budget. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”) 

Career Progression: Structured career pathways that enable you to grow along a technical/domain expert track or a leadership track. 

Competency Framework: A structured and practical framework to support you to develop, perform, and succeed. 

Flexible Work Arrangement: Staff may choose to work flexi-place, flexi-time, and flexi-load based on existing framework 

Why you'll love working with us? 

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success. 

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat.

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law. 

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd. 

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. 

Please consult our Privacy Notice () to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.