At Mr. Cooper Group, You Make the Dream Possible.
Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
JOB SUMMARY
This is an individual contributor role that works closely within a team environment. Responsible for implementing a variety of business improvement initiatives to enhance effectiveness and profitability of the organization. This will include process improvements, productivity improvements, and cost reduction efforts with enhancements to software systems that support multiple business functions.
Scope/Responsibilities: Experienced professional in career path. Work assignments are varied and require independent judgment, exercise of discretion, and creativity to complete. This individual relies on business experience, problem solving, and analytical skills to effectively contribute to the project and the team. Utilizes broad based knowledge in multiple functional areas to solve problems and improve processes. Directly report to VP or AVP.
- Provides value to the business by defining and implementing solutions to business challenges and initiatives
- Trusted to independently manage time, priorities, and resources to achieve goals
- Responsible for highest level of quality and quantity of work completed; recognized for consistently producing high quality work
- Demonstrates Mr. Cooper values to external and internal customers, vendors, agencies, and investors
ESSENTIAL JOB FUNCTIONS
- Supports projects throughout the project life cycle, including process design, requirements gathering, test scripting and execution, release, and project status reporting
- Will participate in a on a large sized, platform retirement project, filling various key contributory roles to ensure project success and operational efficiencies
- Develops, analyzes, and manages business requirements for project implementation
- Coordinates with internal customers on functional requirements for development and implementation of new products and features.
- Develops recommendations to solve problems and issues related to business operations
- Maintains an in-depth knowledge of business operations and understands the technical scope and objectives of their projects.
- Provides timely assessment of projects, quality, or risk issues with early identification of project issues and risks impacting completion.
- Provides clear, accurate and consistent communication to leadership with updates on progress, impacts, and changes associated with management of portfolio
KNOWLEDGE, SKILLS, ABILITIES
- Two or more years of experience in Project Management preferred
- General Business Analyst competencies such as spreadsheet acumen, knowledge of data concepts, understanding of reporting and analytics, and business writing skills
- Understand the fundamentals of quality requirement gathering and documentation, user acceptance testing, and project reporting
- Loan Servicing, Mortgage Operations, banking, or other similar financial background desired
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID:
024469Job Category:
India Business OperationsPrimary Location City:
BengaluruPrimary Location Region:
KarnātakaPrimary Location Postal Code:
560064Primary Location Country:
IndiaAdditional Posting Location(s):
Top Skills
What We Do
With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are. We’re Challengers of Convention Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast. We’re Champions for Our Customers Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back. We’re Cheerleaders for Our Team Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission. We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service. At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future. Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you.
