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The Role
Lead payment-focused business analysis and operations product work: analyze current and target-state architectures, design to-be processes, drive automation strategies, coordinate cross-functional delivery, manage go-to-operations readiness, ensure compliance, and support decision-making to improve customer journeys and operational efficiency.
Summary Generated by Built In
Embark on a rewarding and challenging career as a Business Analysis Senior Associate with our dynamic team!
As a Business Analysis Senior Associate within JPMorganChase, you will play a pivotal role in driving operational efficiency and strategic initiatives. Leveraging your advanced understanding of data analytics and automation, you will uncover patterns, analyze complex data sets, and develop innovative solutions to support business strategies. You will be responsible for planning and directing work, making decisions that impact departmental outcomes, and managing complex situations. Your ability to think strategically, coupled with your strong customer service skills, will be crucial in delivering results that enhance the customer journey and drive the success of our business.
Job responsibilities
As a Business Analysis Senior Associate within JPMorganChase, you will play a pivotal role in driving operational efficiency and strategic initiatives. Leveraging your advanced understanding of data analytics and automation, you will uncover patterns, analyze complex data sets, and develop innovative solutions to support business strategies. You will be responsible for planning and directing work, making decisions that impact departmental outcomes, and managing complex situations. Your ability to think strategically, coupled with your strong customer service skills, will be crucial in delivering results that enhance the customer journey and drive the success of our business.
Job responsibilities
- Understands diverse payment methods and transaction processes
- Develops and enhances operational procedures related to the product lifecycle, serving as an Operations Product Manager
- Stays up to date with the latest payment technologies, regulations, and industry standards
- Performs analysis of the current and target state architecture, proposes to-be processes, and conducts gap analysis to determine the degree of change required by business initiatives
- Coordinates across lines of business (Product, Operations, and Technology teams) and functions to achieve high-quality delivery
- Manages go-to-Operations readiness including documentation, training, and process alignment
- Collaborates with the Product Delivery Manager to execute key delivery tasks and identify ways to boost efficiencies
- Supports the completion of change management activities across functional partners and monitor adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Develops and implements automation strategies, leveraging systems architecture knowledge to optimize processes and drive efficiency within the department
- Coordinates cross-functional collaboration, working effectively with diverse teams across the organization to align efforts, shares knowledge, and drives the successful implementation of business strategies
- Utilizes strategic thinking to evaluate potential scenarios, assesses risks, and makes informed decisions that have a direct impact on departmental outcomes
Required qualifications, capabilities, and skills
- Relevant experience as a Product Owner or Business Analyst in the payments industry
- Experience with Agile methodologies and tools (e.g., Scrum, JIRA)
- Demonstrated ability to conduct data analysis with a focus on uncovering patterns and providing insightful reporting
- Demonstrated proficiency in developing and implementing automation strategies, with a strong understanding of systems architecture
- Proven ability to coordinate cross-functional collaboration, with experience in working with diverse teams across an organization
- Advanced strategic thinking skills, with a track record of evaluating potential scenarios, assessing risks, and making informed decisions
- Experience in providing coaching and delegation to team members, with a focus on empowering individuals and ensuring efficient achievement of objectives
- Provide quality service to customers through continuous communication
- Understand software delivery lifecycle and have skills in industry standard methodologies and related tasks
Preferred qualifications, capabilities, and skills
- Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making
- Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency
- Expertise in applying customer service and conflict management skills to understand client needs, resolve stakeholder issues, and facilitate effective collaboration
- Ability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes
- Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives
- Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Relevant experience as a Product Owner or Business Analyst in the payments industry
- Experience with Agile methodologies and tools (Scrum, JIRA)
- Demonstrated ability to conduct data analysis and provide insightful reporting
- Demonstrated proficiency in developing and implementing automation strategies and strong understanding of systems architecture
- Proven ability to coordinate cross-functional collaboration across Product, Operations, and Technology teams
- Advanced strategic thinking skills, risk assessment, and decision-making
- Experience providing coaching and delegation to team members
- Provide quality service to customers through continuous communication
- Understanding of software delivery lifecycle and industry standard methodologies
- Capability to leverage artificial intelligence and AI tools to enhance data analysis (preferred)
- Proficiency in implementing automation solutions to streamline business processes (preferred)
- Expertise in customer service and conflict management to resolve stakeholder issues (preferred)
- Ability to craft clear and effective prompts to guide data analysis (preferred)
- Competence in technology/process release management and use of digital platforms (preferred)
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
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The Company
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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