As a Business Analysis Manager within JPMorganChase, you will be a key player in driving strategic initiatives and operational improvements. Your role will involve leveraging your deep understanding of business analysis principles and data analytics expertise to uncover patterns, identify trends, and generate innovative solutions. You will be responsible for managing a diverse team, fostering cross-functional collaboration, and ensuring the delivery of high-quality service within your area of responsibility. Your ability to think strategically, delegate effectively, and coach your team members will be crucial in achieving our common goals. With your advanced computer literacy and digital proficiency, you will be instrumental in implementing automation initiatives and optimizing processes, thereby enhancing our operational efficiency and customer service.
Job responsibilities
- Lead the design and development of business strategies by leveraging deep knowledge of business analysis principles and data analytics expertise, ensuring alignment with operational policies and precedents.
- Manage a diverse team of professionals, delegating tasks effectively, fostering an inclusive environment, and coaching team members to achieve their full potential.
- Drive cross-functional collaboration to implement automation initiatives and optimize processes, utilizing advanced computer literacy and digital proficiency.
- Conduct in-depth analysis of complex data sets to uncover patterns, identify trends, and generate innovative solutions that have a wide-ranging impact throughout the function.
- Oversee the production of reports and communications in support of operational or change initiatives, ensuring the quality and professionalism of service delivery within the area of responsibility.
- Demonstrated expertise in conducting business analysis, with a focus on data collection, integrity, utilization, requirements, and analysis, showcasing skills equivalent to 5+ years of experience.
- Proven track record in managing diverse teams, with an emphasis on delegation, coaching, and fostering cross-functional collaboration.
- Advanced proficiency in computer literacy and digital proficiency, with a demonstrated ability to effectively use technology to optimize processes and enhance customer service.
- Expertise in data analytics, with a history of developing and interpreting models to offer continuous insight and drive operational improvements.
- Demonstrated ability in strategic thinking, with a focus on using data to evaluate potential scenarios, assess risks, and collaborate on strategy development.
- Provide quality service to customers through continuous communication.
- Understand software delivery Lifecycle and have skills in industry standard methodologies and related tasks.
- Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
- Advanced proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
- Expertise in applying customer service skills to understand client needs and deliver tailored business solutions, while utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
- Proficiency crafting clear and effective prompt writing to guide data analysis and ensure consistent outcomes.
- Ability to contribute to a collaborative work environment by sharing knowledge and supporting team initiatives.
- Competence in technology/process release management, with proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.
Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamSkills Required
- 5+ years of experience conducting business analysis, including data collection, integrity, utilization, requirements, and analysis
- Experience managing diverse teams through delegation, coaching, and cross-functional collaboration
- Advanced computer literacy and digital proficiency for optimizing processes and enhancing customer service
- Expertise in data analytics, including developing and interpreting models to drive operational improvements
- Strategic thinking skills, including scenario evaluation, risk assessment, and strategy development
- Ability to provide quality customer service through continuous communication
- Understanding of software delivery lifecycle, industry-standard methodologies, and related tasks
- Ability to use artificial intelligence and AI tools to enhance data analysis and generate actionable insights
- Advanced proficiency implementing automation solutions to improve operational efficiency
- Customer service and conflict management skills for addressing client and stakeholder needs
- Prompt writing proficiency for guiding data analysis and achieving consistent outcomes
- Ability to share knowledge and support collaborative team initiatives
- Experience with technology and process release management
- Experience identifying, evaluating, implementing, or governing AI and automation solutions in operational workflows
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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