Unlock your potential by turning demand forecasts into action, improving case outcomes, and delivering executive-ready insights with clear impact.
As a Business Analysis Associate within the Disputes team in Consumer and Community Banking, you manage end-to-end inventory and case management performance in partnership with business and capacity planning partners. You translate demand forecasts into operational plans, maintain healthy work in progress levels, and drive improvements in throughput, quality, and cost. You own critical reporting, embed controls into change initiatives, and deliver clear, executive-ready insights for senior leaders.
Job Responsibilities:
- Manage inventory and work-in-progress health by setting targets for backlog, aging, and throughput and leading regular reviews to prevent bottlenecks
- Partner with capacity planning stakeholders to translate volume forecasts into staffing plans, shift coverage, work allocation, and overtime scenarios
- Lead queue and case management performance by defining routing, prioritization, service levels, exception handling, and real-time rebalancing
- Own disputes reporting by ensuring accuracy, completeness, timeliness, business logic, data lineage, and documentation
- Validate and reconcile report inputs by investigating anomalies and resolving data discrepancies
- Coordinate with analytics and technology teams to clarify requirements, prioritize enhancements, conduct user acceptance testing, and drive frontline adoption
- Analyze business, financial, credit, and risk data to identify opportunities, assess implications, and recommend client-focused solutions
- Drive process improvement and project initiatives from root-cause analysis through implementation, standardization, and automation
- Design enhancements to processes, operating models, business applications, and toolsets to improve efficiency, controls, and client experience
- Embed risk, regulatory, access, audit-trail, and change-management requirements into operational changes
- Produce executive-ready dashboards and narratives that highlight trends, risks, decisions, actions, owners, and due dates
Required qualifications, skills, and capabilities:
- Demonstrate experience in business analysis, operations, transformation, project management, or a related discipline
- Manage inventory, work-in-progress, queues, service levels, and operational performance using defined targets and routines
- Apply analytical skills to interpret data, identify root causes, and develop practical recommendations
- Translate forecasts and business demand into staffing, capacity, and work-allocation plans
- Define requirements that enable process or technology enhancements from concept through delivery
- Support user acceptance testing and implementation activities to drive effective adoption
- Communicate clearly in writing and verbally, including preparing concise materials for senior leaders
- Prioritize multiple workstreams, make sound decisions, and deliver within deadlines
- Influence stakeholders through collaboration, facilitation, and structured problem-solving
- Uphold sound risk practices and data integrity while driving continuous improvement
- Leverage reporting tools, workflow platforms, automation, and data visualization capabilities
Preferred qualifications, skills, and capabilities:
- Bring a bachelor’s degree or equivalent relevant experience, with exposure to data operations, disputes operations, or related banking operations
- Own reports by validating data, documenting business logic, and resolving discrepancies
- Apply capacity planning, forecasting, workforce allocation, or overtime management practices
- Navigate risk management, controls, compliance, and regulatory requirements within a banking or financial services environment
- Partner with analytics and technology teams in an Agile or backlog-driven environment
- Support more than one Consumer and Community Banking Operations function or line of business
- Demonstrate: “Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational pr
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Experience in business analysis, operations, transformation, project management, or a related discipline
- Experience managing inventory, work-in-progress, queues, service levels, and operational performance using defined targets and routines
- Analytical skills to interpret data, identify root causes, and develop practical recommendations
- Ability to translate forecasts and business demand into staffing, capacity, and work-allocation plans
- Ability to define requirements for process or technology enhancements from concept through delivery
- Experience supporting user acceptance testing and implementation activities
- Clear written and verbal communication skills, including preparing materials for senior leaders
- Ability to prioritize multiple workstreams, make sound decisions, and deliver within deadlines
- Stakeholder influence through collaboration, facilitation, and structured problem-solving
- Sound risk practices and data integrity while driving continuous improvement
- Experience leveraging reporting tools, workflow platforms, automation, and data visualization capabilities
- Bachelor's degree or equivalent relevant experience
- Exposure to data operations, disputes operations, or related banking operations
- Experience owning reports, validating data, documenting business logic, and resolving discrepancies
- Experience with capacity planning, forecasting, workforce allocation, or overtime management
- Experience with risk management, controls, compliance, and regulatory requirements in banking or financial services
- Experience partnering with analytics and technology teams in an Agile or backlog-driven environment
- Experience supporting multiple Consumer and Community Banking Operations functions or lines of business
- Developing experience using AI-powered analytics, workflow automation, or intelligent process tools
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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