Business Analysis Associate, Chase Travel

You’ll join a collaborative team where your analysis and structured problem-solving help leaders make better decisions and drive measurable operational improvements. You’ll partner across teams, connect the dots in complex data, and help build repeatable routines that keep work running smoothly.

As a Business Analysis Associate in Chase Travel, you partner with stakeholders to define priorities, translate data into actionable insights, and support strong governance routines. You lead structured discovery, document requirements and processes, and present clear findings to a range of audiences. You also identify opportunities to streamline workflows and improve operational performance for advisors and customers.

• Partner with leaders and cross-functional stakeholders to share updates on trends, dependencies, and emerging concerns
• Analyze data and translate findings into clear insights and recommendations
• Build repeatable reporting, trackers, and tools to support operational performance and adherence to enterprise requirements
• Gather and document business requirements, current-state and future-state process flows, key handoffs, and success measures
• Facilitate information gathering sessions and synthesize outcomes into actionable documentation and plans
• Assess change requests by evaluating upstream and downstream operational impacts, customer and employee experience, and control considerations
• Identify gaps, risks, and improvement opportunities and recommend practical solutions
• Collaborate with reporting partners to uncover trends and deliver recurring and ad hoc reporting
• Maintain governance, risk, and control documentation and logs, including evidence collection and validation with process owners and partners
• Track remediation actions, milestones, and outcomes, and escalate issues within established parameters

• 2 years of experience in business analysis, operations, process improvement, reporting and analytics, governance, or risk and controls (or equivalent)
• Bachelor’s degree or equivalent practical experience
• Ability to analyze complex data sets and translate findings into clear insights and actions
• Experience gathering requirements and documenting processes, issues, actions, and decisions with strong attention to detail
• Advanced proficiency in Excel and PowerPoint
• Ability to use automation to improve reporting and repeatable processes
• Strong written and verbal communication skills, including presenting structured updates to varied audiences
• Ability to manage multiple priorities in a dynamic environment while maintaining accuracy and follow-through

• Experience in privacy governance, customer corrections, or travel operations

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans