We are passionate about customer satisfaction and service. We fearlessly engage in any effort that will eliminate our customers’ risk and clear a path to their success. We immerse ourselves in our customers’ world, reveal unknowns and deliver integrated solutions.
We are seeking a Business Account Representative to help facilitate new and existing customer relationships. This role requires a highly motivated individual driven to provide top of the line customer service and clear a path for our customers success.
Responsibilities
- Process all customer orders
- Manage incoming customer queries escalating internally as needed, ensuring customer expectations and/or concerns are communicated clearly
- Point of contact for customers, provide a quick response to customer needs, communicate closely to meet customer expectations
- Data entry customer request and update orders into EnterpriseOne, communicate with Planning, shipping and management when needed to follow up on customer request, retrieve information for portal orders.
- Work with planning for expedited orders, follow up with shipping for same day expedited shipments, edit documents for international shipments, and prioritize shipments.
- Review any invoice discrepancies, shipment discrepancies, PO discrepancies and submit information to accounting when necessary.
- Submit quote information to customers when required.
- High School Diploma is required
- Bachelor’s Degree in Engineering, Business or Finance (preferred)
- Minimum of 1 to 3 years Inside Sales or Customer Service experience preferred
- Strong communication skills both written and verbal
- Able to work in a fast-paced environment
- Microsoft Office Tools – Excel, Word, Outlook, PowerPoint
- Experience with tools such as Oracle, Agile, or other database systems
Top Skills
What We Do
Who we are
Since 1994, EControls has delivered innovation and customer satisfaction to the engine and vehicle industries through:
• State-of-the-art engine application, calibration development and testing to meet emissions, drivability and fuel economy requirements
• Design, development, qualification and production of “more robust than automotive” grade Engine Control Units
• Creation of critical components – fueling systems, harnesses, sensors and actuators
• High-quality, rugged and robust systems used in the most demanding environments
What we do
EControls combines fundamental engine knowledge, engine control expertise and innovation to produce full authority engine control systems that meet your requirements.
Markets/applications include off-road industrial, heavy-duty on-road, generator sets, marine equipment, material handling, construction equipment and agricultural equipment.
What we deliver
• Complete engine control systems for LNG, LPG and gasoline
• Custom hardware solutions with quick turnaround for software modifications
• Full depth and breadth of engine/application expertise
• Minimal upfront development investment
• High-quality, advanced engine control technology
