BT Onboarding Specialist

HYBRID POSITION - In OFFICE Tuesdays & Thursdays - Farmington Hills, MI

 Position Summary

This role is responsible for facilitating all aspects of onboarding for Behavior Technician personnel. The Onboarding Specialist will organize, maintain, and verify all aspects of the process and maintain current Behavior Technician staff files through completion of onboarding. Additionally, they will provide a positive customer service experience to team members.

1. Onboarding
   • Manage candidate applications, associated pre-hire requirements, and maintain detailed records in CareConnect and the HRIS platform.
   • Communicate regulations, policies, and procedures to team members, including Clinical and Field Staff, as needed.
   • Engage candidates and assist with setting schedules and expectations, enrolling them in required courses, and tracking activity completion.
   • Track candidates’ daily progress against their schedule for onboarding and escalate any concerns to the appropriate party.
   • Partner with the Recruiting and Operations teams regarding candidate and team member transitions. 
   • Create applicable internal and external accounts, as needed. 
2. Customer Service
   • Serve as a resource for team members with questions regarding Centria guidelines, payor requirements, etc.
   • Follow-up via email or service desk with team members within 24 hours and maintain a customer satisfaction rating above 90%. 
3. Compliance with Centria’s Code of Conduct, policies and procedures, and Federal and State laws.
4. Responsibility to report violations of Company policies or the Code of Conduct.

$20-$22 hourly

• Associate degree
• Bachelor’s degree, preferred

• 1+ years administrative or customer service experience
• Data entry experience, preferred 

• Basic computer skills
• Working knowledge of laptop/desktop PC
•  Proficiency in Microsoft Suite
• Proficiency in G Suite

• Ability to follow written instructions
• Ability to use computers and computer/software programs
• Ability to communicate expressively and receptively

• Proficiency in PC software, especially spreadsheet programs;
• Effective communication skills, both written and verbal, with internal and external stakeholders;
• Ability to build rapport with peers, team members, managers, and clients, explain complicated information in an approachable and easily understood manner, effectively handle challenging phone conversations, and represent the Centria brand;
• Ability to organize, prioritize, and handle multiple tasks, adhere to established deadlines, and produce work that consistently meets or exceeds team benchmarks;
• Proven adaptability with a willingness to work both collaboratively and individually to achieve desired business outcomes;
• Demonstrated strong work ethic with attention to detail, accuracy, and quality. 

• Centria's office hours are Monday through Friday from 8:30 AM – 6:00 PM.
• Additional time or occasional shift in schedule may be required to complete the above work or meet company objectives.
• Overtime is not a planned part of this role; if required, overtime must be pre-approved in writing by a direct leader. 

While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.