Broadcast Overwatch Manager

You might not know our name, but you’ve probably seen our work – on stage, on screen or on the field. Our technology solutions and unique Global Production Ecosystem empower content creators and rights holders to tell their stories in breakthrough ways. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere. Put simply, we bring content to life.

In this role, the Broadcast Overwatch Manager is responsible for the continuous monitoring, coordination, and operational oversight of live broadcast systems and services at the MLS facilities located in Stamford, Connecticut. This role ensures the integrity, availability, and quality of broadcast operations by providing real-time situational awareness, managing operational incidents, coordinating cross-functional response efforts, and ensuring seamless delivery of full production and REMI broadcast content. The Broadcast Overwatch Manager provides Engineering leadership and oversight for MLS ensuring consistent execution of operational standards. As the primary Engineering liaison, this role serves as the main point of contact for client communications, providing timely updates, coordinating responses to operational and technical issues.

Essential Duties/Responsibilities:

• Manage the technical direction and future plans with MLS, through collaboration with the MLS team.
• Monitor live broadcast operations, transmission systems, and supporting infrastructure to identify, assess, and respond to issues.
• Serve as the primary operational point of contact during live events, coordinating technical teams, engineering, production, and external partners as required.
• Act as the primary point of contact for client communications, providing operational updates, communicating service impacts, coordinating incident response, and ensuring timely resolution of client concerns.
• Manage and mentor Overwatch personnel, ensuring appropriate staffing, training, and performance management.
• Quickly lead incident response activities, including issue identification, escalation, communication, resolution tracking, and post-incident reporting.
• Develop and maintain standard operating procedures (SOPs), incident response plans.
• Maintain documentation, schematics, and as-built drawings.
• Coordinate with NEP datacenter engineers and remote engineers to integrate systems, troubleshoot issues, and optimize live broadcast infrastructure.
• Collaborate with client staff and external vendors to coordinate equipment, workflows, and technical requirements.
• Complete technical reports for every event to ensure equipment needs/issues are met and resolved.
• Coordinate equipment needs by working closely with clients, operators, and managers.

Position Requirements:

• Must reside in or be willing to relocate to Stamford, Connecticut.
• Technical or B.S./Electronics field or Engineering preferred, however various combinations of education and experience will be considered.
• Valid US Passport is required.
• 10+ years of experience working in television production technology with progressive managerial responsibility.
• Demonstrated knowledge of technology, equipment, facilities, and production for major commercial and cable television networks.
• Supervisory experience required; including project coordination, sales support, and other related activity.
• Ability to interface with clients and provide a high level of service and support.
• Must be willing and able to travel to NEP’s events as scheduled.

Note:

The job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individual with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.