Broadband Test Engineer

Mission/purpose of the role:

The broadband Test Engineer oversees internet gateway/modems and WiFi solutions.

• Manages functional performance and quality testing.
• Contributes to the tests scope definition and ensures validation campaigns within this scope are achieved.
• Follows bug fixing cycles and new features implementation with partners.
• Ensures product features KPI performances and stability are met within internal customers.
• Interacts with product managers, Marketing CVP/CBU, partners, and any concerned internal organization teams.
• Is the advocate for a positive customer experience.

The team is in charge of product development with a special focus on customer experience and service quality from the perspective of the customer's experience. The team member plays a critical role in ensuring that products and services not only meet functional requirements but also deliver on the promise of providing superior customer experiences and support.

Key responsibilities:

• Test plan creation, execution, results analysis, test plan automation
• Tests results communication - Preparing reports on all aspects related to the software testing carried out and report to the team.
• Test campaign management - Communicating with manager to keep the objectives aligned with their goals. Adjusting schedules and targets on the project as needs or financing for the project change. Manage deadlines and push the team to ensure timelines.
• Solution debugging - Troubleshoot issues to the root cause and provide detailed bug reports. Coordinate with vendors and suppliers as needed.
• Operational support – Support to operational teams (= teams in contact with customers) for problem solving.
• Customer real cases analysis – Remote analysis or Lab reproduced issue analysis.
• Cross-Functional Collaboration: Collaborate with cross-functional teams, including customer experience and quality team, marketing, customer support, technician teams and quality assurance.
• Foster a culture of customer-centricity and collaboration to ensure that testing efforts are aligned with the company's commitment to delivering exceptional customer experiences.

Your profile:

• University degree
• 2-5 years’ experience in Software Testing.
• Ability to document and troubleshoot errors, to automate testing execution and analysis.
• Proven experience as a Quality Assurance Tester or similar role.
• Experience in QA and testing methodologies & processes.
• Knowledge of the Software Development Life Cycle.
• Knowledge of tools: Jenkins, JIRA or any other Bug tracking tool and Test Management Tool.
• Excellent written and verbal communication skills, analytical mind and problem-solving aptitude.
• Fluent in French and English. Dutch is an asset

What we offer:

A dynamic working environment where you have every opportunity for personal development. Moreover, you can look forward to the following compensation and benefits package: a market competitive salary, a company car, performance bonus, meal vouchers, 32 holidays per year, pension provision, life assurance and accident cover, and medical insurance.

Inspired? Then we would like to hear from you! If there’s a match in the making, we’ll invite you for a first interview.