BROADBAND DROP SUPERVISOR

 

AFL provides industry-leading fiber optic products, conductor accessories and fittings, and related services across the globe. Our company was founded in 1984 with a single fiber optic cable and has grown to include every facet of the passive optical network, employing over 5,000 associates worldwide and consistently generating annual sales in excess of a billion dollars. 

 In April of 2019, AFL made a major investment in ITC Service Group, a Sacramento-based company providing broadband installation, design and staffing services to the telecommunications and IT industries.

ITC Service Group was founded in 1999 and provides managed services and workforce solutions for the nationwide planning design, construction, installation and maintenance of voice, data and video networks. 

AFL and ITC were built and are operated on similar core values and philosophies. This will prove extremely beneficial to our customers and our employees.

With our commitment to professional growth and employee development, let AFL “Connect” you to your next career opportunity!

BROADBAND DROP SUPERVISOR – GOOGLE FIBER

Reports to: Area Operations Manager

General Overview

This supervisory position is expected to coach, lead, and develop a group of Technicians in achieving performance and quality objectives associated with our client’s standards and goals. As a member of this team, you will supervise 15-18 Broadband Drop Technicians who will engage in the installation, trenching, splicing, rearrangement, removal, and/or repair of fiber, COAX & station inside wiring terminations in connection with our client’s Ultra High Speed Internet & Video service.  You may also be responsible for managing the installation, repair, and testing of network terminating equipment at the customer premise.  In addition to handling customer escalations and interacting with other work groups to ensure the timely resolution of service issues, you will lead service improvement teams as assigned.

ESSENTIAL FUNCTIONS:

• Must possess strong performance, management, and communication skills in order to deliver a consistent message of performance expectations.
• Coach/mentor technicians on the changing competitive environment, new technical practices, and customer contact skills.  
• Evaluate performance through the use of quality and safety observations and field exercises.  
• Performs performance evaluations in a timely manner and conducted fairly, consistently and objectively.
• Schedule workforce appropriate to workload and analyze previous workload trends to make necessary adjustments.
• Monitors all broadband activities and reports daily crew activities and productivity to the manager.
• Monitors and can perform required labor involved in construction and maintenance projects as part of a crew, including ditch digging, pulling fiber, etc.
• Develop and administer attendance policy.
• Accumulates documents for weekly reporting including timesheet approval in Virtual ITC (“VITC”) and client’s external reporting requirements.
• Consults on broadband projects ensuring the smoothest project flow; provides project problem solving assistance.
• Conducts training with technicians as necessary; verifies personnel’s understanding of installation/splicing procedures.
• Responsible for following all OSHA rules and regulations and ensuring all broadband technicians are instructed in safe practices.
• Responsible for following Workers Comp and damage processes and guidelines set up by ITC management.
• Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required.
• Serve as duty supervisor (24/7 rotation)
• Work in various locations within the city.
• Must pass a pre-employment background check and drug/alcohol screen.
• Must have a valid Driver’s license.

Key Competencies:

• Critical thinking and problem solving skills
• Strong planning and organizational skills
• Ability to make decisions in a timely manner
• Conflict Management
• Excellent interpersonal and written communication skills
• Adaptability, initiative and problem solving capability
• Ability to delegate tasks and manage conflict in a professional manner

PHYSICAL DEMANDS

• Work involves standing, talking, hearing, using hands to finger, handle, feel or operate objects, tools, or controls and reaching with hands and arms. The employee is frequently required to walk, sit, climb, balance, stoop, kneel, crouch, crawl and smell for extended periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The employee must frequently push, pull, lift and/or carry up to 50 pounds and occasionally push, pull, lift and/or carry up to 100 pounds.

QUALIFICATIONS:

• Reliable transportation to and from the job sites
• Work boots, appropriate work attire
• Ability to work in an outdoor environment during all times of the year
• Ability and willingness to follow direction from Supervisor

WORK ENVIRONMENT

• While performing the duties of this job, the employee regularly works in inclement weather conditions. The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration. The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

ATTENDANCE

• Employees are expected to be on the job and on time every scheduled workday. Broadband Supervisor work hours can change from day to day. It is his/her responsibility to know when the workday starts and ends on each scheduled work day.    If it is necessary that you will be absent or late for any reason, the employee needs to call a direct manager by 8:00 am on the first and each subsequent day the employee will be absent or late. If an employee is absent for more than 3 days a doctor’s note (explanation) is required.

Education and Experience:

• AA degree in telecommunications, construction management, or related field
• At least five years of experience in field
• Knowledge of both theoretical and practical aspects of Supervisory management
• Knowledge of supervisory techniques and tools
• Must have solid knowledge of Broadband Drop Installation practices, Map & Print Reading, Fiber Splicing, Cable Locating, electrical codes and standards relative to residential or commercial communications.
• Must have solid knowledge of home construction and the installation of communications systems.
• Must have solid knowledge in all of the steps required for a complete drop NIU installation that is ready to install the customer’s services. This includes, but is not limited to, hand trenching, operating a vibratory plow, operating a boring machine, sidewalk bores, splicing fiber, and working on an extension ladder to complete work on telephone poles.

Due to the nature of ITC’s business, its clients and other needs, the employment relationship is, and is intended to be, “At Will.” This job description does not constitute an employment agreement between ITC and employee. By no means is this job description inclusive of all duties; in that employee will be required to perform all duties as directed by his or her supervisor. This job description is subject to change by ITC as the needs of ITC and requirements of the job change.

ITC Service Group (“ITC”), is an Equal Opportunity Employer. We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.