The Role
Coordinates REFY’s physical brand experience projects across retail, visual merchandising, events, activations, and brand spaces. Responsibilities include maintaining timelines and trackers, coordinating suppliers and stakeholders, supporting logistics and installations, managing project documentation and budgets, tracking risks and actions, and preparing project updates and recaps. The role supports consistent execution across global markets and may require travel for events and activations.
Summary Generated by Built In
The Brand Experience Coordinator supports the delivery of REFY’s physical brand experience across retail, visual merchandising, brand spaces, events and activations.
Working closely with the Brand Experience Manager and Retail Design Manager, you will turn creative direction and retail plans into organised, well-executed projects by coordinating timelines, trackers, suppliers, budgets, logistics and project administration.
You will help ensure projects move smoothly from initial brief and approval through to final execution, while gaining exposure to both the creative and operational sides of building REFY’s physical brand experience globally.
KEY RESPONSIBILITIES
• Maintain clear project plans, timelines, trackers and delivery schedules, ensuring actions, owners, deadlines, dependencies and approvals are accurate and up to date.
• Proactively follow up with internal teams, suppliers, agencies and retail partners, identifying delivery risks, delays or gaps and escalating these to the appropriate project lead.
• Support projects from initial brief through to execution, close-out and reporting, ensuring outstanding actions are followed through to completion.
• Support the end-to-end delivery of retail events and brand activations, including activation timelines, delivery schedules, travel and operational arrangements.
• Coordinate product, tester, sample and material logistics and collate relevant market, venue, supplier and competitor research.
• Prepare project recaps, schedules, progress updates and post-activation documentation to keep project information clear and accessible.
• Work with Retail, Commercial and regional teams to develop practical guidelines, tools and templates for always-on retail events, supporting consistent local execution and Brand Experience sign-off.
• Maintain project and activation budget trackers, process required project documentation, monitor committed and actual expenditure and flag potential overspend to the relevant budget owner.
• Coordinate across Brand Experience, Retail Design, Creative, Marketing, Operations, Logistics and regional teams to help ensure physical brand experience projects are delivered accurately and on time.
• Travel where required to support installations, events and activations across priority markets.
SKILLS, KNOWLEDGE AND EXPERIENCE
• Strong organisational and project co-ordination skills, with the ability to manage multiple deadlines and workstreams simultaneously.
• A proactive approach with the confidence to follow up, take ownership and keep projects moving in a fast-paced environment.
• Excellent attention to detail, with strong meeting, action-tracking, documentation and written and verbal communication skills.
• Confidence working collaboratively with multiple internal and external stakeholders, including suppliers, agencies and retail partners.
• Commercial awareness and confidence maintaining budget trackers and accurate project administration.
• An interest in retail, beauty, customer experience, events or brand environments; experience in retail, beauty, visual merchandising, events, experiential marketing, project co-ordination or a related environment would be beneficial.
• A collaborative, solutions-focused approach and willingness to travel where required for installations, events and activations.
OUR PERKS
- 25+ Days Holiday: Start with 25 days and earn an extra day for every year of service, up to 5 additional days.
- Extra Holidays: Option to buy up to 5 additional days.
- Sabbatical Leave: Take up to 3 months off after 4 years of service.
- Community First Day: A day to support a cause you love.
- Bonus Scheme: Rewards for your hard work and success.
- Family Leave: Enhanced support for new parents.
- Salary Sacrifice Pension: Plan for your future with a 5% employer contribution through our salary sacrifice pension scheme.
- EV Scheme: Drive electric with salary sacrifice options.
- Financial Coaching: Guidance to boost your money mindset.
- Flexible Religious Holidays: Flexibility to honour days that matter to you.
- Flexible Working: Flexible start and finish times, with the option to work one day per week from home.
- REFY Product Perks: An annual allowance, exclusive discounts and the chance to try new REFY products before they launch.
- Regular Social Events: Team-building days and seasonal parties.
- Career Growth: Tailored training and development opportunities.
- Vitality Health Insurance: Health coverage with added benefits.
About
Aspirational Yet Understated: We are an aspirational brand and workforce that pushes boundaries and disrupts the market in an understated way.Community First: We prioritise community and collaboration. Lead Don't Follow: We champion innovation and initiative, creating an environment where people are empowered to lead and bring ideas to the table.Live. Laugh. Love: We believe in fostering a positive and enjoyable work environment, promoting a healthy work-life balance and encouraging laughter and love along the way.Your Most Confident Self: We believe in empowering our team members to bring their most confident and authentic selves to work.REFY are committed to fostering a workplace culture that embraces diversity and promotes inclusion. We are committed to providing equal opportunities for all employees, workers and job applicants regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, or pregnancy. Our goal is to create an environment where everyone feels confident and empowered to lead with their ideas and contribute a unique perspective.
Skills Required
- Strong organizational and project coordination skills
- Ability to manage multiple deadlines and workstreams simultaneously
- Proactive approach with confidence following up and taking ownership
- Excellent attention to detail
- Strong meeting, action-tracking, documentation, written, and verbal communication skills
- Ability to collaborate with internal and external stakeholders, suppliers, agencies, and retail partners
- Commercial awareness and confidence maintaining budget trackers and project administration
- Collaborative and solutions-focused approach
- Willingness to travel for installations, events, and activations
- Experience in retail, beauty, visual merchandising, events, experiential marketing, project coordination, or a related environment
- Interest in retail, beauty, customer experience, events, or brand environments
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The Company
What We Do
REFY is a beauty brand launched in November 2020 by Jess Hunt and Jenna Meek. It creates innovative, versatile, vegan, cruelty-free and fragrance-free products designed to simplify beauty routines, solve everyday problems and help customers embrace their natural beauty. Its adaptable, buildable collections are sold through an expanding retail presence in the UK and internationally, including Selfridges and other leading retailers.
