BPO Quality Assurance Team Lead

Sorry, this job was removed at 01:21 p.m. (CST) on Wednesday, Nov 20, 2024
Be an Early Applicant
Manila, Metro Manila, National Capital Region
Internship
Marketing Tech • Security • Cybersecurity
The Role

We are seeking a highly motivated and quantitative-oriented Quality Assurance Team Lead to join our growing BPO team. You will be part of the Data Enrichment Healthcare Credentialing Team as a Quality Assurance Team Lead. You will be responsible for ensuring that our organization meets all credentialing and quality standards in healthcare. The QA Team Lead will perform a range of duties, including reviewing and analyzing credentialing files and applications, ensuring compliance with regulatory requirements, and monitoring the ongoing performance of QA Team.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable small and publicly traded businesses to scale by providing global outsourcing talent services. 

Key Responsibilities:

  • Implement quality management plan for healthcare provider credentialing, including quality scorecards, performance monitoring, calibration, quality analysis and insights, reporting, and process improvement.
  • Serve as the central point of contact for quality needs in the projects supported to ensure client's expectations are met
  • Review and analyze healthcare provider credentialing applications, files, and supporting documents to ensure accuracy and completeness
  • Verify that all healthcare providers have current and valid licenses and certifications, and meet all regulatory and accrediting agency requirements
  • Conduct ongoing monitoring and audits of healthcare providers to ensure compliance with credentialing and quality standards
  • Provide support and guidance to QA Team on credentialing and quality-related matters
  • Collaborate with internal teams to develop and implement credentialing and quality assurance policies and procedures
  • Maintain accurate and up-to-date credentialing and quality assurance records and documentation
  • Participate in external audits and surveys related to credentialing and quality assurance
  • Provide regular reports and analysis on credentialing and quality assurance performance Metric

Qualifications:

  • Minimum of 3 years of experience as a QA Lead in the BPO industry
  • Work from Home set up
  • Excellent coaching skills and attention to detail
  • Analytical and has a great command of the English language


#LI-REMOTE

The Company
New York, NY
72 Employees
On-site Workplace
Year Founded: 2016

What We Do

Bold Business is a global media and technology services firm that specializes in cyber-security, digital marketing, training and business processes. With a team of innovators and seasoned professionals, we facilitate client success with dynamic, tailor-made solutions to any problem.

Similar Jobs

Nagarro Logo Nagarro

Associate Principal Engineer

Artificial Intelligence • Information Technology • Machine Learning • Software • Virtual Reality • Analytics
Manila, First District NCR, National Capital Region, PHL
19994 Employees

Theoria Medical Logo Theoria Medical

QA Tech Lead

Healthtech • Telehealth
Manila, Metro Manila, National Capital Region, PHL
581 Employees
Parañaque City, Metro Manila, National Capital Region, PHL
1959 Employees

GCash Logo GCash

QA Chapter Lead

Fintech • Software • Financial Services
National Capital Region, PHL
2570 Employees

Similar Companies Hiring

Silverfort Thumbnail
Security • Sales • Information Technology • Cybersecurity • Automation
GB
357 Employees
Effectv Thumbnail
Marketing Tech • Digital Media • AdTech
New York, NY
2157 Employees
Hedra Thumbnail
Software • News + Entertainment • Marketing Tech • Generative AI • Enterprise Web • Digital Media • Consumer Web
San Francisco, CA
14 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account