JOB PURPOSE AND REPORTING STRUCTURE: Under the direction of the Box Office Manager and/or Box Office Supervisor, the Box Office Assistant provides the best possible support to the organization’s Classics, Pops, small series, special presentations, and other ticket sales goals through implementation of customer service and ticketing functions. This is a part-time, hourly position and some schedule flexibility in helpful during the concert season.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer incoming phone calls (purchases, exchanges, general information)
- Attend to patron in-person transactions
- Respond to voicemail as needed
- Printing, packaging and mailing out tickets
- Cash handling and reconciling of daily sales
- Maintain a knowledge of all MSO performances and events
- Assist other Box Office staff as needed
- Other duties as assigned
NON-ESSENTIAL DUTIES: This would enhance the position but would not be required for success in the position:
- Understanding of and interest in music, particularly classical
EDUCATION AND/OR EXPERIENCE: This position requires a High School diploma or equivalent along with good customer service skills and computer literacy (Office suite, particular Word and Excel). Excellent verbal communication skills using appropriate grammar, good phone etiquette and a neat appearance are required. Prior work in an office or Box Office is desired, as is experience with Tessitura.
REASONING ABILITY: Able to collect data and information, establish facts and draw valid conclusions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job-related stress may be encountered during high-peak times.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills Required
- High School diploma or equivalent
- Good customer service skills
- Computer literacy (Microsoft Office, Word, Excel)
- Excellent verbal communication skills using appropriate grammar
- Good phone etiquette
- Neat appearance
- Prior work in an office or box office
- Experience with Tessitura
- Ability to collect data, establish facts, and draw valid conclusions
What We Do
The Milwaukee Symphony Orchestra, led by Music Director Ken-David Masur, is one of the finest orchestras in the nation and the largest cultural institution in Wisconsin. The MSO engages and captivates diverse audiences through acclaimed musical performances and inclusive education and community experiences of exceptional quality, with a mission to present performances that cultivate an appreciation for the art of music.
