Bookkeeper - bi-lingual in English and Spanish

We are seeking a Bookkeeper who is bilingual in English and Spanish to join our team in Southwest Houston.

Resident Accounting & Payments

• Process and accurately post rent, deposits, fees, and other resident payments received through online payment systems and the management office, in accordance with Company procedures.
• Reconcile daily payments, deposits, and transaction activity to the property management system.
• Maintain accurate resident ledgers and promptly research and correct account discrepancies.
• Process returned payments and NSF transactions, including applicable fees and account adjustments, in accordance with the Apartment Lease Contract and Company policy.
• Maintain required documentation for payments, deposits, adjustments, and other account activity.

Collections & Delinquency Management

• Manage the collection process for all delinquent resident accounts.
• Monitor delinquency and contact residents by telephone, email, and in person regarding past-due balances and payment requirements.
• Prepare and distribute Notices to Vacate and other required delinquency notices in accordance with Company policy and applicable requirements.
• Follow up on unpaid balances, returned payments, payment arrangements, and other collection matters.
• Maintain accurate records of collection efforts, notices, and resident communications.

Account Review & Reporting

• Review resident accounts to ensure rent, fees, utilities, insurance, and other applicable charges are accurately posted.
• Review vacant-unit electric accounts to ensure applicable charges are identified and assessed.
• Identify and correct missing, inaccurate, or improperly posted charges.
• Complete and maintain required daily delinquency reports.
• Maintain accurate and organized resident financial records and supporting documentation in accordance with Company policies and procedures.

Team Support & General Responsibilities

• Work closely with the Property Manager and Assistant Managers to ensure collection procedures and established timelines are followed.

• Respond professionally to resident questions regarding balances, payments, fees, charges, and account activity.
• Communicate significant account or financial concerns to the appropriate management team members.
• Maintain accurate, organized, and timely records while meeting established reporting, collection, and accounting deadlines.
• Comply with all applicable Fair Housing laws and regulations, Company policies and procedures, internal controls, confidentiality requirements, and established brand standards.
• Maintain confidentiality of resident, financial, employee, and Company information.
• Communicate professionally with residents, prospective residents, coworkers, vendors, and management.
• Perform additional accounting, administrative, and property-related duties as assigned.

• High school diploma or equivalent required.
• Bi-lingual in English and Spanish.
•  Previous bookkeeping, accounting, accounts receivable, property management, or related administrative experience preferred.
• Apartment or multifamily property management experience preferred but not required.
• Strong attention to detail with the ability to maintain accurate financial records and reconcile payments, deposits, resident ledgers, and account activity.
• Strong organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Excellent written, verbal, and interpersonal communication skills, including the ability to professionally handle delinquent accounts and sensitive financial matters.
• Proficiency in or ability to quickly learn applicable Company systems and software, including MRI, RealPage, ClickPay, Microsoft Office, and Excel.
• Working knowledge of Fair Housing laws preferred.
• Ability to work independently and collaboratively with the Property Manager, Assistant Managers, Leasing Team, and other members of the onsite team.

We offer competitive pay, leasing bonuses and commissions, health insurance, a 401(k) plan with employer matching, three weeks of annual paid time off (PTO), paid holidays, and more.

Employment is contingent upon successful completion of a background check and a pre-employment drug screening.

Richfield Real Estate Corporation is an equal opportunity employer.