Bond Supervisor

• Lead, coach, and develop a team of Bond Specialists by providing direction, mentorship, training, and ongoing feedback.
• Establish clear performance expectations, monitor results, and hold team members accountable for achieving operational, compliance, quality, and service objectives.
• Manage team workloads and resources to ensure timely, accurate, and compliant processing of bonds, POAs, and related documentation.
• Maintain a thorough understanding of customs regulations, bond requirements, importer identity verification standards, POA requirements, and other applicable regulatory obligations.
• Develop, implement, and maintain policies, procedures, and internal controls to support accurate, consistent, and compliant department operations.
• Review and approve POA intake documentation, powers of attorney, and supporting documentation, coordinating second-level reviews when necessary.
• Review and approve enhanced due diligence documentation for nonresident importers of record, including verification of signer authority through corporate certificates and other supporting evidence.
• Oversee business legitimacy reviews, importer identity verification activities, and restricted party screening processes to ensure compliance with CBP requirements and company standards.
• Conduct regular audits and quality reviews of bonds, POAs, importer verification activities, and recordkeeping practices to ensure accuracy and regulatory compliance.
• Monitor departmental productivity, quality, and service metrics and take proactive action to improve performance and operational effectiveness.
• Serve as an escalation point for clients requiring additional support, guidance, or issue resolution, ensuring a high level of customer satisfaction and responsiveness.
• Manage relationships with surety providers and external partners, serving as the primary liaison for bond-related matters, issue resolution, and process improvements.
• Coordinate POA renewal activities to ensure timely compliance and uninterrupted client service.

Education and Experience: 

• Active U.S. Customs Broker License required.
• Bachelor's degree in Business, Logistics, Supply Chain Management, International Trade, Customs Compliance, or a related field preferred; equivalent experience may be considered.
• Minimum of 5 years of experience in customs brokerage, trade compliance, bond administration, or a related regulatory environment.
• Minimum of 2 years of experience leading, supervising, or managing colleagues in a compliance-focused operational environment.
• Strong knowledge of U.S. Customs and Border Protection (CBP) regulations, powers of attorney, importer identity verification requirements, bond administration, and recordkeeping obligations.
• Experience interpreting and applying regulatory requirements while balancing operational and customer service needs.
• Proficiency with customs brokerage systems, Microsoft Office applications, and document management platforms.
• Experience supervising bond, POA, compliance, or brokerage operations teams preferred.
• Knowledge of nonresident importer requirements and enhanced due diligence processes preferred.
• Experience working directly with surety companies and bond underwriting processes preferred.
• Experience leading audits, quality assurance reviews, process improvements, or compliance initiatives preferred.

Knowledge, Skills and Abilities:

• Proven ability to lead, coach, motivate, and develop colleagues while building a high-performing and engaged team.
• Strong leadership and interpersonal skills with the ability to influence, collaborate, and build relationships across all levels of the organization.
• Excellent verbal and written communication skills, including the ability to effectively communicate complex compliance requirements.
• Strong analytical, auditing, and problem-solving capabilities with keen attention to detail.
• Ability to interpret regulations, assess risk, and make sound business decisions in a highly regulated environment.
• Exceptional organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Strong customer service orientation with experience handling escalated client concerns professionally and effectively.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive business and compliance matters.
• Demonstrated commitment to continuous improvement, operational excellence, and regulatory compliance.

Competencies:

All Deringer employees should be fully committed to the Core Values:

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability

In addition, the following competencies are specific to this position:

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.

Working conditions and Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Predominately sedentary light office position with high frequency of keyboarding/computer work required (67% - 100% of the workday).

The employee is required to regularly use hands and fingers; talk and hear.

The employee is occasionally required to walk.

Specific vision abilities required by this job include close vision and the ability to focus.

The employee usually works in a quiet environment.

Disclaimer:

The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities.  Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.