Boeing Global Services Product Support Operations Manager (Retrofit, Repair, Modification & Maintenance)

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Elmendorf Air Force Base, AK, USA
In-Office
122K-164K Annually
Mid level
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
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The Role
The Product Support Operations Manager oversees aircraft modifications, leads a team, collaborates with customers, and manages program resources.
Summary Generated by Built In
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Global Services is seeking a Product Support Operations Manager (Retrofit, Repair, Modification & Maintenance ) to oversee an aircraft modification team at Joint-Base Elmendorf-Richardson, Alaska. This team supports ongoing modification and sustainment efforts on assigned aircraft. The selected individual must have strong team-building skills and be capable of working with external, corporate, and DoD customer partners to execute contracted aircraft modifications in a joint environment. Individual selected will lead the Boeing team while providing oversight on training, team development, employee time and pay as well as perform basic human resources functions. Additionally, the team member will provide oversight and input on modification processes, scheduling, kitting and tooling procurement and overall mod execution. This position is located at a remote site geographically separated from Boeing offices, team member must be able to operate independently and be proactive in seeking support from other internal and external agencies.
Position Responsibilities:
  • Lead, coach, and mentor a team, executing aircraft modification processes in a field environment.
  • Maintain a positive, results oriented work environment, building partnerships with direct reports, other contractors, site leaders, and DoD customers
  • Develop and maintain relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
  • Work with local team geographically separated partners to continuously review lessons learned, identify process improvements, and implement best practices.
  • Collaborate with site and BGS leaders to plan, manage, and optimize resources to achieve program goals and objectives.
  • Demonstrates a commitment to personal learning and development. Seeking feedback and proactively improving skills and knowledge.
  • Foster innovation by exploring new opportunities and solutions, thinking beyond current practices, and approaching work problems with creativity and novel approaches.
  • Possess strong analytical skills, including the ability to collect, organize, synthesize, and analyze data to develop conclusions and recommendations.
  • Have a comprehensive understanding of Boeing's organizations, processes, program plans, policies, and procedures, as well as products, to effectively perform the responsibilities of the role.
  • Integrate Boeing processes with those from other companies and DoD site leaders to pursue a single, team-based approach to modification execution and completion

To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration."
Basic Qualifications (Required Skills/Experience):
  • Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course "Exploring Leadership."
  • 1+ years of experience with aircraft modifications, upgrades, or retrofit projects
  • Experience in aircraft sustainment requirements, reliability and maintainability, USAF technical orders, or USAF maintenance operation
  • 1+ years of experience working within or with Military or DoD customers

Preferred Qualifications (Desired Skills/Experience):
  • Bachelor's degree in Business Administration, Computer Science, other technical computing or business discipline, or an equivalent combination of education and experience
  • 3+ years' experience in leadership roles
  • Excellent verbal and written communications skills
  • 2+ years supporting USAF 5th Generation aircraft

Conflict of Interest:
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $121,550- $164,450
Applications for this position will be accepted until May. 22, 2026
Export Control Requirements:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Export Control Details:
US based job, US Person required
Relocation
This position offers relocation based on candidate eligibility.
Security Clearance
This position requires an active U.S. Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
This position is for 1st shift
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Skills Required

  • 1 year experience in a leadership role or completed Boeing internal course
  • 1+ years experience with aircraft modifications, upgrades, or retrofit projects
  • Experience in aircraft sustainment requirements or reliability and maintainability
  • 1+ years experience working with Military or DoD customers

What the Team is Saying

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Boeing Compensation & Benefits Highlights

  • Retirement Support Company materials describe a dollar‑for‑dollar 401(k) match on the first 10% of pay for most U.S. nonunion employees with immediate vesting, plus a student‑loan match feature; certain bargaining units add employer contributions or distinct match formulas. These features make long‑term savings a notable strength, though specifics vary by unit.
  • Parental & Family Support Boeing advertises up to 12 weeks of fully paid parental leave per event for birth, adoption, surrogacy, or foster placement, alongside adoption and surrogacy assistance. Backup care and other family supports are also highlighted.
  • Healthcare Strength Official sources outline comprehensive medical, dental, vision, disability, and life coverage, plus mental‑health/EAP resources and backup care. Some agreements cap employee healthcare cost share at defined levels, reinforcing emphasis on coverage depth and affordability.

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The Company
HQ: Arlington, VA
170,000 Employees
Year Founded: 1916

What We Do

A leading global aerospace company and top U.S. exporter, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. Our U.S. and global workforce and supplier base drive innovation, economic opportunity, sustainability and community impact. Boeing is committed to fostering a culture based on our core values of safety, quality and integrity.

Why Work With Us

Aerospace protects and connects people, enables economic growth and trade, provides humanitarian relief and allows for human exploration of space. Boeing collaborates globally to support responsible growth for our industry, and we invest in innovation that improves the efficiency and sustainability of air travel and our operations.

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