Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description:
• The On boarding Concierge service provides a single point of contact for on boarding a new Technology Employee thereby enabling both hiring leaders and new employees to focus on core development activities.
The On boarding Case Managers will coordinate the following:
• Manage ITSC and Ariba requests for new equipment
• Oversee ordering IDs
• Manage laptop configuration & installation
• Address any questions from new employees regarding American Express including benefits, payroll, development tools, etc.
QualificationsRequirements for On boarding Concierge Contractors:
• Outgoing personality with a passion for customer service.
• Ability to keep on top of tracking and executing multiple detailed processes simultaneously
• Exceptional written and verbal communication skills
• High degree of collaboration and partnership
• Ability to analyze complex issues and resolve issues lacking clear ownership
• Strong customer service mindset with ability to remain poised through challenging situations
• Excellent project management documentation, tracking, and follow-up skills
• Knowledge of American Express tools and knowledge of Technology tools a plus
• Background in technology/engineering to be able to interpret/anticipate needs
• Process improvement experience and ability to drive and measure improvement in vDTC issues
• Strategic ability to recommend/change process to maximize value to Amex
• Ability to think broadly and participate in creating a unique service for American Express employees
• Amex experience preferred
Additional InformationTo know more on this position or to schedule an interview please contact;
Vishwas Jaggi
973-475-7482
Skills Required
- Outgoing personality with a passion for customer service
- Ability to track and execute multiple detailed processes simultaneously
- Exceptional written and verbal communication skills
- High degree of collaboration and partnership
- Ability to analyze complex issues and resolve ownership gaps
- Strong customer service mindset
- Excellent project management documentation and tracking skills
- Knowledge of American Express tools and technology tools
- Background in technology/engineering
- Process improvement experience
- Strategic ability to recommend/process change
- Ability to think broadly and create unique services
- Amex experience
Collabera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Collabera and has not been reviewed or approved by Collabera.
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Fair & Transparent Compensation — Pay is considered acceptable to strong on select technical contracts and in certain geographies, with some assignments described as substantially above typical consultant rates. Outcomes appear closely aligned to client budgets and market conditions, delivering solid value in higher‑demand niches.
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Career-Linked Recognition & Rewards — Compensation tends to track niche skills and client demand, leading to more favorable pay for specialized technical roles and markets. This structure helps some cohorts perceive their pay as market‑competitive.
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Wellbeing & Lifestyle Benefits — Offerings include access to mental‑health therapy sessions and gym membership or reimbursement. These additions complement core coverage in some roles.
Collabera Insights
What We Do
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
