BizOps Analyst

BizOps Analyst 

Location: Remote 

Why This Role Matters 

As a BizOps Analyst at Greenbox, you help define how the company operates, scales, and makes decisions. You turn implicit business logic into clear, structured workflows powering underwriting, renewals, funding, and cross-functional operations. You support the C-suite and senior leaders while laying the foundation for scalable automation and AI-enabled operations. 

What Success Looks Like 

• Bring clarity to ambiguous processes and decision paths. 

• Capture business logic in a way that’s trusted, reusable, and easy to maintain. 

• Reduce operational friction by redesigning workflows and identifying scalable fixes. 

• Partner with product and technology teams to ensure systems, including GPTs and agents, behave in line with business intent. 

• Become a go-to resource for how processes work and where they should evolve. 

How You’ll Be Measured 

• Quality, completeness, and accessibility of process maps and documentation. 

• Reduction in bottlenecks and operational pain points. 

• Timeliness and reliability of deliverables. 

• Alignment between documented business rules and actual system behavior. 

• Adoption and sustained use of improved workflows. 

What You’ll Do 

• Interview stakeholders across teams to uncover the real rules behind underwriting, renewals, approvals, and routing. 

• Capture logic in structured formats like YAML/JSON rules, flow diagrams, decision trees, and SOPs. 

• Investigate issues such as drop-off rates, misrouted leads, approval friction, and documentation gaps, then design durable solutions. 

• Partner with product and engineering to translate business intent into workflows, triggers, and logic. 

• Support testing and validation of GPT/agent flows and automated processes. 

• Maintain clarity and traceability across systems including fields, statuses, and exception paths. 

You’re a Strong Fit If 

• You enjoy breaking down messy, ambiguous problems. 

• You think in systems and frameworks. 

• You’re excited about AI and automation as operational tools. 

• You enjoy stakeholder conversations and sharp questioning. 

• You’re organized, detail-oriented, and value clean documentation. 

• You want to become more technical over time. 

What You’ve Done Before 

• Bachelor’s degree required; MBA from a top program strongly preferred. 

• 3–6+ years in Strategy & Operations consulting (From the big 4) OR BizOps experience in a high-growth environment. 

• Proven ability to investigate ambiguous business problems end-to-end   

• Interviewing stakeholders, analyzing data, diagnosing root causes, and presenting structured recommendations. 

• Experience working directly with executives; able to challenge ideas respectfully and drive alignment across senior stakeholders. 

• Demonstrated ability to own and drive solutions — redesigning workflows, documenting logic, and coordinating execution without a team. 

• Experience translating business logic into system and operational behavior in partnership with Product/Engineering. 

• Comfort expressing logic using structured formats (YAML, JSON, Airtable, Notion). 

• Familiarity with CRMs and workflow/automation tools is a plus. 

• Behavioral and Leadership Competencies (Additions) 

• Investigative ownership: proactively uncovers issues and creates clarity in ambiguity. 

• Director or Executive maturity: able to communicate effectively with VPs and cross-functional leaders. 

• Structured problem-solving: consultant-style rigor and clarity. 

• Challenger mindset: able to strengthen ideas and assumptions through thoughtful questioning. 

Tools and Expertise You’ll Bring 

• Familiarity with CRMs like HubSpot or Salesforce. 

• Experience with structured formats like YAML, JSON, Airtable, or Notion. 

• Comfort using process mapping tools like Lucidchart, Miro, or Whimsical. 

• Exposure to AI/automation tooling such as OpenAI, Azure OpenAI, LangChain, or Zapier. 

• Strong analytical, communication, and documentation skills. 

What to Expect from Our Interview Process 

We believe in a respectful, efficient, and transparent hiring experience. Here’s what you can expect: 

Step 1: Initial Phone Screen (30 minutes) 
A brief conversation with a recruiter to learn more about your background, interests, and alignment with the role. 

Step 2: Hiring Manager Interview (1 hour) 
A deeper discussion about the role, your relevant experience, and how you’d contribute to the team. 

Step 3: Role-Specific Assessment or Panel Interview (1 hour) 
Depending on the role, this may include a take-home assignment, Bryq assessment, technical interview, or live case study with team members. 

Step 4: Final Interview or Leadership Chat (1 hour) 
A final conversation with senior leadership or cross-functional team members to ensure alignment with our mission and values. 

Step 5: Offer & Background Check 
If it’s a mutual fit, we’ll move forward with background check and present a competitive offer. We aim to complete this process within 2–3 weeks from your first conversation with us. 

Benefits: 

💸 Competitive Pay - We know your worth and we pay accordingly. 

🌴 Flexible PTO - Work hard, rest well. Take the time you need to recharge. 

🏡 Remote - Fully remote within the U.S., working Eastern Time hours to keep everyone aligned. 

🩺 Full Benefits Package - Health, dental, vision 

🧠 Smart, Supportive Teammates - Collaborate with sharp minds who are kind, driven and uphold our core values: Commitment, Communication, Teamwork, Service and Integrity!