Bingo Chat Moderator

Company Description

About Playtech

Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, virtual sports, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech Managed Services is looking for a proactive Chat Moderator with strong communication skills.

Job Description

Your influential mission. You will...

• Engage in text-based online chats as a chat moderator
• Welcome and engage players as they enter chat rooms, encourage participation, and foster a friendly atmosphere
• Build rapport and develop long-lasting relationships with the players
• Maintain the solid reputation of our brand
• Meet performance targets and contribute to the overall success of the chat room
• Establish and maintain positive relationships with players through open communication
• Provide regular updates on promotions, personalized services, and site-related information
• Ensure players follow chat room etiquette guidelines
• Assist players with information regarding the games and the mini-games
• Host scheduled chat games to entertain players

Qualifications

Components for success. You...

• Have fluency in English
• Possess excellent communication, computer, and time management skills
• Are available to work on shifts
• Can build trust and positive relationships with customers through consistent engagement and interactive communication
• Have a tactful and diplomatic approach to enforcing chat rules and guidelines while maintaining a positive and inclusive atmosphere
• Are diplomatic, patient, and able to handle demanding situations
• Can work independently and within a team, prioritizing tasks effectively

You'll get extra points for...

• Having previous experience in online customer support

Thrive in a culture that values…

• The option to work remotely from any town or city in Bulgaria allows our employees to relish their flexibility. Additionally, they can attend fully remote job training
• Contribution and achievements by offering performance bonuses and ample opportunities for internal growth
• Employees' health and well-being through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program, and food, travel, and wellness allowances
• Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge
• Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals
• Celebrating life events with additional bonuses such as newlywed, and baby bonuses

Additional Information

PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia, Bulgaria, Playtech Management Services, a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals, fostering a culture of collaboration, respect, and support. Specializing in customer support and risk management services for leading gaming platforms worldwide, our teams boast industry-leading response times and expertise. At Playtech Managed Services, we prioritize the personal and professional development of our team members, offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success, and in return, we invest our passion in them. We provide a fun, creative, rewarding, and inspiring environment where individuals have the freedom to express themselves.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.