Key Responsibilities
- Customer Support: Provide rapid, accurate, and high-quality analysis of production issues to ensure customer satisfaction.
- Troubleshooting & Resolution: Diagnose, reproduce, and resolve technical issues within Zuora Billing, Revenue, and Payments.
- Technical Expertise: Act as a subject matter expert on Zuora functionality, including Product Catalog, Bill Runs, Payment Runs, and API integrations.
- Workflow & API Management: Configure and troubleshoot Zuora Workflows, REST/SOAP APIs, and external integrations (e.g., Salesforce, NetSuite).
- Collaboration: Work directly with product, engineering, and customer success teams to escalate and resolve complex, critical bugs.
- Documentation: Create and maintain documentation, knowledge base articles, and best practices for the Zuora Community.
Required Qualifications & Skills
- Experience: 2–5+ years in application support, technical consulting, or SaaS implementation.
- Technical Skills: Proficiency in SQL (Oracle preferred), API troubleshooting (REST/SOAP), and understanding data/object models.
- Domain Knowledge: Strong understanding of subscription billing, revenue recognition, invoice cycles, and Accounting (AR/GL).
- Platform Knowledge: Deep knowledge of Zuora (Billing/Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP.
- Soft Skills: Excellent written/spoken English, analytical problem-solving abilities, and the capacity to work under pressure.
- Education: Bachelor’s degree in Computer Science, Engineering, or related technical field.
Skills Required
- 2-5+ years in application support, technical consulting, or SaaS implementation
- Proficiency in SQL (Oracle preferred)
- API troubleshooting (REST/SOAP)
- Strong understanding of subscription billing and revenue recognition
- Deep knowledge of Zuora (Billing/Revenue/CPQ) and CRM/ERP systems like Salesforce or SAP
- Bachelor's degree in Computer Science, Engineering, or related technical field
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
Why Work With Us
We are Great Place to Work Certified company and Jade focus on people first approach.
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