Billing Support Manager

We are developing Nebula — the biggest brand in the spiritual niche. Nebula has over 60 million users worldwide and has been ranked as the № 1 lifestyle app of the day in the Apple Store and Play Market in the USA, Canada, and Australia several times. Nebula is available on iOS, Android, and Web. 

Our mission is to make people happier by improving the quality of their relationships. 
Additional important metrics:

Our team consists of more than 250 talented professionals whose ambitions and striving for success help us build the best products on the market. We have offices in Kyiv and Warsaw.

Here are some details we would like to share with you:

• Nebula is #1 in its niche in terms of downloads and revenue targets;
• 60 million users worldwide;
• Users from 50+ countries;
• 4.8 — our average AppStore rating (with more than 215 thousand ratings).
• OBRIO's achievements and team's expertise were shared in Tier-1 international and Ukrainian media, organizations, and brands such as Forbes Ukraine,  TechCrunch,  VECTOR, The Next Web, Tech.eu, Entrepreneur Media, Fast Company,  AIN, IT Arena, MEGOGO, DOU, Projector Institute.

We are looking for a talented and dedicated Billing Support Manager to join our team and and develop the direction of Billing Support. This position will provide an opportunity to build a process and interaction with other departments from scratch and give space to implement your ideas to build a technological and efficient division.
Your impact:

• Development of procedures and processes for handling disputes and chargebacks.
• Monitoring risk indicators, identifying trends and spikes in risk metrics, analyzing department performance, gathering trends, and determining the case segments processed within the billing support flow.
• Updating and adapting the billing support flow to current business requirements.
• Maintaining project documentation.
• Collaborating with the technical team, product team, and support team to optimize and automate processes within billing support.
• Building a "metric tree" for the billing support process.

About you:

• Over 2 years of experience.
• English proficiency B2+.
• Experience in billing processes, rebuilding strategies for compliance interactions, collaboration with development teams, people management, and maintaining documentation.
• Expertise in analyzing user behavior and segmenting users effectively
• Attention to details
• Ability to work in a high-loaded atmosphere

Our benefits:

• Benefit from the flexibility to work from anywhere in the world;
• Work from the comfort of your home or from one of our offices in Kyiv or Warsaw. The choice is yours!
• Enjoy 20 annual vacation days and unlimited sick leave, all covered by the company;
• Don’t worry about getting the right equipment, we’ve got you covered if necessary;
• Stay healthy with access to a corporate doctor online, and health insurance options in Ukraine or a fixed amount towards insurance abroad after your probation period;
• Keep learning with our extensive corporate library, internal online meetings, and lectures;
• Grow your skills with our training compensation program;
• Take advantage of our supportive corporate culture, including assistance with relocation, advice on legal stay abroad, housing support, and help for third-country nationals;
• Have fun with our online events and team-building activities

Here’s what our hiring journey looks like: Initial Screening ➡️ Skills Assessment ➡️ Team Interview ➡️ Final Check ➡️ Job Offer.

Let's team up and reach for the stars together!

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