Job Description
- Oversight of invoice submission through customer portals, emails, and hard copies.
- Customer portal enablement, reaching out to customer contacts and completing required steps for Sensia account activation.
- Customer portal issue resolution activities (e.g. POs not loaded, technical issues with portals, supplier information updates, etc).
- Customer Portal Administration. Ensuring required visibility and access to required parties.
- Oversight & approval of pdf invoice amendments (customer rejections & system gaps only, not Optimus conversions). Ensuring team accesses to related tools and ERPs.
- Provide visibility and access of maintained records of customer interactions and transactions to Sensia members.
- Support & training to all global team members on customer specific procedures for invoice submission and other information to handle customer requirements accurately and efficiently.
- Engagement, as required, with Customer Set Up & Customer Master Data maintenance.
- Issue resolution support for invoice disputes, coordinating communication between customers and Sensia team members.
- Audit support related to invoicing matters.
- Credit management within SLB Optimus.
- Tool development and maintenance.
- Performs other duties as assigned.
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What We Do
Sensia represents the unification of sensing, intelligence and action. We bring together the best of the best: the pioneering process automation, real-time control and IoT technologies of Rockwell Automation, combined with the unmatched measurement and instrument, software and analytics capabilities of Schlumberger. Sensia is further strengthened by the oil and gas domain expertise and artificial lift experience shared by Rockwell Automation and Schlumberger. The result is Sensia - the leading automation specialist in oil and gas production, transportation and processing with a team of more than 1,000 experts serving customers globally in more than 80 countries. As the first fully-integrated oilfield automation solutions provider, Sensia makes the production, transportation and processing of oil and gas simpler, safer, more secure, more productive and better understood from end to end. Now every oil and gas company can experience the advantages of industrial-scale digitalization and seamless automation, enabling each asset to operate more productively and more profitably.
