Billing Specialist

Billing Specialist

Location: West Bengal, Maharashtra, Gujarat (Remote)

About MediaRadar

MediaRadar equips marketing, sales and analytics leaders with the intelligence they need to stay ahead. Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market Intelligence—spanning ad strategy, media spend, creative assets and brand messaging across 30+ media channels and five million brands.

With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend, MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives competitive advantage.

About the Role

We are looking for a Billing Specialist to join our team and own accurate, timely billing for our global customer base. This role is critical to our order-to-cash process: ensuring customers are invoiced correctly out of NetSuite, sales tax and VAT are applied as expected across the jurisdictions we serve, and new customers are onboarded smoothly. You will work closely with our Commercial, Revenue Operations (RevOps), Order Management, Collections, and Revenue Recognition teams. If you’re detail-oriented, systems-savvy, and experienced in SaaS subscription billing, we’d love to hear from you.

Key Responsibilities:

What You’ll Do:

• Generate, review, and issue customer invoices out of NetSuite, including recurring subscription billings, renewals, upsells, and one-time charges, in line with signed contracts and billing schedules.
• Bill customers across multiple countries, including the United States, Canada, the United Kingdom, and the European Union, applying the correct entity, currency, and invoicing requirements for each.
• Review invoices to confirm sales tax, GST/HST, and VAT have been applied as expected for each customer and jurisdiction, and escalate any discrepancies, such as missing exemption certificates or VAT registration numbers, to the team member responsible for sales tax.
• Own customer onboarding from a billing perspective, including KYC and customer verification and collecting billing contacts and tax information.
• Manage customer invoice submission through customer AP portals (e.g., Coupa, Ariba, and similar), including vendor registration, purchase order matching, and resolving portal rejections.
• Partner with the Commercial, RevOps, and Order Management teams to confirm order and contract details before billing, and resolve discrepancies between Salesforce, NetSuite, and signed agreements.
• Collect purchase orders to ensure timely billing. Work with the Collections team to resolve billing-related disputes, issue credit memos and invoice corrections, and support timely cash collection.
• Coordinate with the Revenue Recognition team to ensure billing aligns with revenue schedules and supports an accurate month-end close.
• Respond to internal and customer billing inquiries in a timely and professional manner.
• Contribute to billing process documentation and continuous improvement efforts, including automation and controls.

Qualifications

What You’ve Done:

• 2–4 years of experience in billing, invoicing, or order-to-cash operations.
• Hands-on experience billing customers in NetSuite is required.
• Experience billing in a SaaS or subscription-based company is required, including recurring billing, renewals, and mid-term changes.
• Experience billing customers in multiple countries, including the United States, Canada, the United Kingdom, and the European Union.
• Working knowledge of sales tax and VAT in those jurisdictions, including exemptions and reverse charge, sufficient to recognize when tax has not been applied as expected.
• Experience with customer onboarding, KYC, and invoice submission through customer AP portals.
• Experience with Avalara is a plus.
• Salesforce experience is preferred; comfort cross-referencing data between Salesforce and NetSuite is a plus.
• Strong attention to detail with a track record of catching and resolving billing errors before they reach customers.
• Good communication skills and the ability to work collaboratively with cross-functional teams across time zones.
• Ability to manage multiple priorities and meet billing deadlines in a fast-paced environment.

Working Arrangements

This is a remote role based in India. Given the cross-functional nature of the position and our customers across North America, the UK, and Europe, some overlap with US Eastern or Central time zones may be required for collaboration with Commercial, RevOps, Order Management, Collections, and Finance teams.