Since 2002, Performance Optimal Health has redefined what outpatient care looks like-bridging clinical expertise with a whole-person, proactive approach to health. Grounded in our signature Four Pillars: Exercise, Nutrition, Recovery, and Stress Management. At Performance, we take a holistic approach to health and recovery, empowering clients to live better lives. Each client undergoes a personalized Optimal Health Assessment, allowing us to tailor their care plan using a variety of our services. These services are built around the Four Pillars of Optimal Health: exercise, nutrition, recovery, and stress management. Our highly trained professionals across all four pillars make each client’s journey their top priority.
Why This Role Excites
Join a technology-advanced Physical Therapy and Wellness organization where you can be a part of a billing team using innovative tools to streamline processes, improve accuracy, and support exceptional patient care. This role offers the opportunity to enhance revenue cycle performance within a modern, collaborative, and growth-focused environment.
What You’ll Do
- Review and process patient claims and invoices accurately and in a timely manner.
- Verify insurance eligibility and benefits; obtain and track authorizations/pre-certifications as required by payers.
- Resolve billing issues, denials, and underpayments by following up with insurance companies, patients, and internal staff.
- Prepare and send appeals when claims are denied or underpaid.
- Maintain complete and accurate patient records, including demographic, insurance, and authorization information.
- Post payments and adjustments; monitor accounts receivable and ensure balances are collected efficiently.
- Communicate coverage details, patient responsibilities, and financial agreements clearly with patients.
- Protect patient confidentiality and comply with HIPAA regulations.
- Collaborate with the billing, clinical, and front desk teams to ensure seamless revenue cycle operations.
- Attend training sessions, webinars, and team meetings as required.
Requirements
- High school diploma or equivalent (Associate degree preferred).
- Must be able to work full-time hours onsite at our Stamford, CT location.
- 2+ years of experience in medical billing, AR, or insurance verification.
- Working knowledge of CPT, ICD-10, and HCPCS codes and insurance reimbursement processes.
- Proficiency in billing software, EMR systems, and Microsoft Office (Excel required); Prompt EMR experience is a plus.
- Strong communication, organizational, and analytical skills.
- Ability to handle confidential information with professionalism and integrity.
- High attention to detail and accuracy in data entry and documentation.
Benefits
- Access to cutting-edge technology
- Competitive compensation with progression pathways
- Medical, Dental, Vision, 401k with match
- OneMedical, TalkSpace, KindBody subscriptions
- CEU stipend, mentorship, residency opportunities, and specialty training
- Complementary infrared sauna, cryotherapy, Pilates, massage, and strength training
- Supportive Clinical Community
- Medical, Dental, Vision, 401k (for those who qualify)
- Access to facilities at all locations
- Clinical and non-clinical career growth opportunities
- Internal and External Discounts
- Fun atmosphere
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
Skills Required
- High school diploma or equivalent
- Associate degree
- Full-time onsite availability in Stamford, Connecticut
- At least 2 years of experience in medical billing, accounts receivable, or insurance verification
- Working knowledge of CPT, ICD-10, and HCPCS codes
- Knowledge of insurance reimbursement processes
- Proficiency in billing software and EMR systems
- Proficiency in Microsoft Office, including Excel
- Prompt EMR experience
- Strong communication, organizational, and analytical skills
- Ability to handle confidential information professionally and with integrity
- High attention to detail and accuracy in data entry and documentation
- Legal right to work in the United States
What We Do
Performance Optimal Health provides integrated outpatient wellness and healthcare services through a whole-person, proactive approach. Its multidisciplinary team includes personal trainers, physical therapists, nutritionists, recovery specialists, Pilates instructors, and mental performance consultants. The company brings these services together under one roof, helping clients improve physical performance, manage health, support recovery, and pursue long-term wellbeing through coordinated care.
