Duties/Responsibilities
• Reviews and processes patient statements for multiple locations.
• Process refund requests and post refunds into the system.
• Reads and interprets insurance Explanations of Payments (EOP) or Explanations of Benefits (EOB) with understanding and can independently take appropriate next steps to resolve issues.
• Posts payments, charge backs, adjustments and remark codes in a timely and accurate manner.
• Research difficult ERAs/EOBs.
• Research open accounts receivables, resolves claims errors and reprocesses claims for successful payment.
• Maintains integrity of patient ledgers, following guidelines provided to manage balances.
• Submits claims electronically and by paper as required. This includes sending secondary claims with attached explanation of benefits.
• Answers incoming questions from patients and clinic team members regarding open account balances and billing issues.
• Ensures compliance with all HIPAA/HITECH requirements as legally required and all applicable federal, state and local regulations.
• Acts as a liaison and provides excellent customer support to teammates in our optometry practices.
• Minimal travel to field practices may be required to meet with peers, develop strong rapport, and understand our business.
• All other duties as assigned.
QualificationsRequired Skills/Abilities
• Has excellent customer service skills.
• Presents professionally and communicates clearly.
• Embraces and aims for a paperless work environment.
• Demonstrates ability to solve problems and work as a positive member of a team.
• Is technology savvy and appreciates finding new ways to make processes easier.
• Can stay focused on projects and can multi-task when needed.
• Brings his/her best self to work every day and can contribute positively to a team environment.
• Desires a long-term growth opportunity.
Additional Desired Experience
• Healthcare payment posting • Healthcare insurance and patient collections
• Acuity Logic, Compulink, Eyefinity PM and/or Officemate experience a plus
• Optical billing, Vision Therapy billing, Medicare & Medi-Cal billing experience a plus
Requirements
• Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
• Hand dexterity and eye and hand coordination is critical.
• Lifting. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Use of one or both arms and wrists in lifting files, documents, etc. on a frequent basis.
• Sitting. Must be able to sit for long periods of time.
• Standing. Particularly for sustained periods of time.
• Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately or quickly.
• Travel as needed between practices.
• Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of structures. Must be able to read a computer screen for long periods of time.
• Walking. Moving about on foot to accomplish tasks, particularly for long distances or moving from one workstation to another.
Skills Required
- Excellent customer service skills
- Professional presentation and clear communication
- Problem-solving ability and teamwork
- Technology proficiency and process-improvement mindset
- Ability to focus, multitask, and manage projects
- Healthcare payment posting experience
- Healthcare insurance and patient collections experience
- Acuity Logic, Compulink, Eyefinity PM, or Officemate experience
- Optical billing, Vision Therapy billing, Medicare, or Medi-Cal billing experience
- Ability to sit and stand for extended periods
- Ability to lift up to 20 pounds occasionally
- Adequate hearing, vision, dexterity, coordination, walking, and verbal communication abilities
- Ability to travel between practices as needed
What We Do
Total Vision LLC is a California-based group of optometry practices focused on delivering high-quality, world-class eye care. It partners with independent eye-care professionals and operates practices across California, providing comprehensive vision services, including eye examinations, eyewear, contact lenses, ocular-disease management, and pre- and post-operative care. Its mission is to improve patients’ vision and lives through an extraordinary standard of care.
