Billing Specialist

Job Summary

The Billing Specialist is responsible for preparing, processing, and maintaining accurate customer billing records.  This role ensures invoices are generated correctly and on time, resolves billing discrepancies, and works closely with internal teams and external customers to support timely and accurate revenue collection.

Key Responsibilities

• Prepare and issue accurate customer invoices in accordance with contracts, pricing, and company policies
• Review billing data for accuracy, completeness, and proper authorization
• Maintain and update customer accounts, billing schedules, and pricing information
• Resolve billing discrepancies, adjustments, and customer inquiries in a timely manner
• Collaborate with Sales, Operations, and Finance teams to ensure billing accuracy
• Process credits, rebills, and refunds as needed
• Ensure compliance with contractual terms, accounting standards, and regulatory requirements
• Maintain organized billing records and documentation
• Assist with month-end close activities related to billing and revenue
• Support audits by providing billing documentation and reports
• Identify and recommend process improvements to enhance billing accuracy and efficiency

Required Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance, Business, or a related field (or equivalent experience)
• 1+ years of billing, accounts receivable, or related accounting experience
• Strong understanding of billing processes and basic accounting principles
• Experience with billing systems or ERP software such as Oracle or SAP – COINS Software experience is highly preferred
• Proficiency in Microsoft Excel and other MS Office applications
• High attention to detail and strong organizational skills

• Experience with contract-based or recurring billing
• Familiarity with revenue recognition principles
• Experience in a high-volume billing environment
• Knowledge of sales tax, VAT, or other applicable billing taxes

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Customer-service oriented mindset
• Ability to work independently and collaboratively
• Commitment to accuracy, confidentiality, and ethical financial practices