Billing Specialist - Admin

Job Purpose: As a Billing Specialist - Admin at Denova, you will provide essential administrative support to our Engagement Center by coordinating billing-related workflows, maintaining accurate patient and financial records, managing documentation, and responding to billing inquiries. This phone-based role also assists with insurance eligibility verification and account updates to help ensure organized, accurate, and efficient billing support.

What You Will Do: 

• Provide administrative support for day-to-day billing operations, including documentation, account maintenance, correspondence, and system updates.
• Respond promptly to patient and business-partner billing inquiries by phone, email, and Microsoft Teams, providing thorough and professional assistance.
• Assist patients with billing statements, disputes, account balances, approved adjustments, and financial responsibilities.
• Verify insurance eligibility and update patient demographics, insurance information, and billing records as needed.
• Issue requested billing statements, process approved no-show fee adjustments, and complete other authorized account updates.
• Organize and manage incoming billing documentation, including faxes, electronic submissions, and departmental correspondence.
• Monitor assigned work queues, coordinate follow-up items, and collaborate with internal departments to resolve billing-related questions.
• Maintain confidentiality and accuracy when handling patient and financial records and complete other assigned administrative duties.

What We Need From You: 

• High School diploma or GED; additional certification in billing, finance, or related field preferred.
• At least two years of experience in healthcare billing, medical office administration, insurance verification, or related administrative support.
• Strong organizational skills and the ability to handle multiple tasks simultaneously.
• Excellent communication skills and a commitment to providing outstanding customer service.
• This is a phone-based position. Candidates must be comfortable handling calls throughout most of the workday.
• Must reside in Arizona and be able to report onsite to the Engagement Center/DHQ as required.
• Bilingual English/Spanish proficiency is preferred but not required.
• Proficiency in electronic medical records systems (EMR/EHR), insurance carrier portals, Microsoft Office, and billing software.

Your Work Schedule: 

• Full-Time: Monday to Friday, 9:30 AM - 6:00 PM (flexible) 
• Training: The first 90 days will be 100% onsite at our Engagement Center/DHQ location.
• Flexibility: Opportunity to work remotely up to four days per week after successfully completing the first 90 days.

Perks of Being Part of Denova: 

• Comprehensive low-cost medical, dental, and vision insurance.
• Generous retirement plan with a 3.5% company match.
• Secure your future with both long and short-term disability options
• Enjoy holiday pay, PTO, and life insurance benefits.
• We offer an employee wellness program and fantastic discounts for all Denova team members.
• And there's so much more waiting for you!

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona. 

We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.